Technical Lead-VDI

Job Title: Technical Lead / Team Lead
Job Type: Full-Time
Duration: Long Term
Work Preference: Hybrid
Experience: 12+ years
Work Location: Pune, MH
Role Overview
We are looking for a technically sharp and people-oriented Technical Lead / Team Lead to anchor our Infrastructure & Virtualization support and delivery function. You will be the go-to expert for complex escalations involving virtual desktop environments, network topology, and operating system internals — while simultaneously guiding a team of support and implementation engineers to deliver exceptional customer outcomes.
This is a hybrid individual-contributor and leadership role: you will both roll up your sleeves on tough technical problems and coach your team to build long-term capability.
Core Technical Domains
Virtualization & VDI
Deep hands-on expertise with VMware vSphere / ESXi, Hyper-V, or KVM — cluster setup, HA/DRS configuration, and capacity planning
Experience with VDI platforms: Citrix Virtual Apps & Desktops, VMware Horizon, or HyWorks (preferred)
Understanding of desktop pooling models (persistent/non-persistent), session brokering, profile management, and application delivery
Thin client / HyDesk endpoint configuration and management
Networking
Strong fundamentals in TCP/IP, DNS, DHCP, VLANs, routing protocols (OSPF/BGP basics), and network segmentation
SSL VPN / IPsec tunnels, reverse proxy, load balancers, and firewall rule management
Hands-on with ZTNA / SD-WAN concepts; familiarity with HySecure or comparable products is a strong advantage
Packet analysis using Wireshark or similar for deep-dive troubleshooting
Operating Systems
Expert-level Windows Server (2016/2019/2022): AD DS, Group Policy, ADFS, IIS, RDS/RDG, certificate management
Proficient in Linux administration (RHEL/CentOS/Ubuntu): shell scripting, systemd, log analysis, package management
Experience with OS hardening, patch management, and baseline configuration in enterprise environments
Familiarity with containerisation concepts (Docker/Kubernetes) is advantageous
Key Responsibilities
Own complex technical escalations (L2/L3) across virtualization, networking, and OS layers; drive root cause analysis and ensure timely resolution
Lead, mentor, and performance-manage a team of 3–8 support / implementation engineers
Collaborate with Product, Engineering, and Pre-Sales teams to relay customer feedback and influence the product roadmap
Define and maintain runbooks, SOPs, and knowledge base articles for recurring issue categories
Drive CSAT and SLA compliance metrics for your team's ticket queue; report weekly to support leadership
Participate in customer onboarding, proof-of-concept, and go-live support for key accounts
Provide inputs into hiring, training plans, and team structure as the function scales
Serve as an escalation point of contact for strategic customers and partner engineers
Qualifications & Experience
B.E. / B.Tech / MCA in Computer Science, IT, Electronics or equivalent; advanced certifications are a plus
12+ years of experience in infrastructure support, solutions engineering, or IT operations
At least 1–2 years in a lead, senior engineer, or subject-matter-expert role
Certifications preferred: VCP-DCV, MCSE, RHCSA/RHCE, CompTIA Network+ / Server+, or equivalent
Prior experience in a product company, IT infrastructure vendor, or managed services environment is highly preferred
Leadership & Soft Skills
Proven ability to lead a team under pressure while maintaining a calm, solutions-oriented approach
Clear and confident communicator — comfortable with customer-facing escalation calls and internal stakeholder updates
Strong analytical and structured problem-solving mindset; able to break down ambiguous issues methodically
Collaborative team player who leads by example; invested in the growth of team members
Self-driven, ownership-oriented, with high accountability to outcomes
What We Offer
Opportunity to work at the intersection of cybersecurity, infrastructure, and innovation
Competitive compensation with performance-linked components
Access to cutting-edge products and a fast-growing partner ecosystem
Structured learning & development with support for professional certifications
Collaborative, ownership-driven culture with real career progression pathways

Work arrangement
Hybrid