Major Loss Surveyor

JOB TITLE: Major Loss Surveyor
DIVISION: Property
OFFICE: Home based, covering London and Southeast
We are looking to recruit a Major Loss Surveyor within our Property Division.
As a Major Loss Surveyor you will be responsible for managing and investigating complex, high-value property insurance claims, typically involving significant structural, commercial, or catastrophic losses.
Working with our Major Loss Adjusters, the role requires significant technical expertise, excellent stakeholder management, and the ability to drive claims to efficient and fair resolution. You will use your experience to identify and advise on mitigation, temporary works, and reinstatement solutions, review contractor quotes and reinstatement specifications, challenge inaccuracies, and ensure value for money.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills:
• Recognised surveying qualification MRICS desirable
• Proven experience handling major or complex property losses.
• Strong knowledge of building pathology, construction methods, repair techniques, and industry standards.
• Excellent degree of knowledge of commercial property related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• ACILA desirable but not essential
The role involves:
• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA’s and KPI’s
• To be accountable for the satisfactory resolution of any issues
The Package:
• Competitive salary
• Enhanced contributory pension
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans
Hours of work:
Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Closing Date for Applications:
Close of business on Friday 30th October 2026.
Contact details:
If you would like further information about this vacancy or wish to apply, please email recruitment@questgates.co.uk by the closing date.

Work arrangement
Yes