Administrative Assistant

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Administrative Assistant
📍 Asheville, North Carolina
💲 $17 per hour
🕒 Full-Time | Monday–Friday
Join a Mission-Driven Team at Pyramid Healthcare
Pyramid Healthcare is seeking a highly organized, dependable, and customer-focused Administrative Assistant to support our growing team in Asheville, NC. This role is essential to the smooth daily operation of our facility and serves as a key point of contact for clients, staff, and referral partners.
If you thrive in a fast-paced environment, enjoy multitasking, and take pride in keeping operations running efficiently, we encourage you to apply.
Key Responsibilities
Front Office & Client Support
Oversee daily front desk operations and perform opening duties
Greet clients and visitors in a professional, welcoming manner
Answer incoming phone calls and route messages appropriately
Receive incoming faxes and distribute to appropriate departments
Assist in supporting front desk coverage as needed
Maintain a clean, organized, and professional office environment
Scheduling & Intake Coordination
Work closely with therapists to schedule new client appointments
Coordinate and schedule telehealth and in-person assessments
Print, assemble, upload, and organize intake paperwork and assessment packets
Complete assessment bundles for telehealth assessments
Obtain required signatures for releases, consents, and PCP documentation
Collect client PCP signatures following telehealth assessments
Monitor schedules for expired PCPs and track reports as needed
Records & Documentation
Maintain medical records including filing, scanning, transcription, and transfer requests
Process discharged client record requests in a timely manner
Maintain intake, discharge, census, and administrative logs
Record meeting minutes and assist with administrative reports
Update policy and procedure manuals as directed
Billing, Insurance & Financial Support
Collect client payments and insurance information
Support Utilization Review staff with insurance-related client calls
Assist with billing sheets and related administrative documentation
Manage petty cash according to company policy
Prepare check requests and other payment-related forms
Office Operations
Order, receive, stock, and track office/client supplies
Coordinate equipment service requests and vendor communication
Communicate and coordinate with multiple programs and departments
Complete additional administrative duties as assigned
Qualifications
High School Diploma or GED required
Previous administrative, receptionist, or healthcare office experience preferred
Strong computer, phone, and multitasking skills
Excellent communication and organizational abilities
Ability to prioritize multiple tasks in a fast-paced environment
Experience handling confidential information with professionalism
Why Join Pyramid Healthcare?
Full-time weekday schedule
Meaningful work supporting behavioral healthcare services
Collaborative and supportive team culture
Opportunities for growth and advancement
If you are dependable, detail-oriented, and ready to make an impact, apply today to join Pyramid Healthcare in Asheville, NC.
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards for Full-Time Positions:
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.