Logistics Executive

Location: Bengaluru
Work Mode: Work From Office
Experience: 1-2 years
Working Days: Monday to Friday
About Supply6
Supply6 is a health and nutrition D2C brand focused on science-backed supplements, healthy snacks, and functional foods. We are building a strong operations team as we scale our business across India.
Role Overview
We are looking for a Logistics Executive with 1+ years of experience to manage day-to-day e-commerce and logistics operations, coordinate shipments, and resolve delivery-related issues. The role focuses on NDR management, shipment tracking, reshipping, RTO management, and coordinating with delivery partners to ensure a smooth, efficient order delivery experience.
Key Responsibilities
Manage and resolve NDRs (Non-Delivery Reports) and follow up on failed delivery attempts.
Coordinate with delivery partners regarding shipment, delivery, and escalation-related issues.
Track shipments and ensure timely delivery of customer orders.
Handle shipping and reshipping requirements based on delivery issues and customer requests.
Monitor and manage RTOs, delays, cancellations, and other logistics-related exceptions.
Coordinate with internal teams to resolve customer and shipment-related issues.
Maintain accurate records of shipments, NDRs, RTOs, reshipments, and delivery performance.
Identify recurring logistics issues and work towards reducing RTOs and improving delivery efficiency.
Ensure smooth day-to-day coordination with logistics and delivery partners.
Support overall e-commerce order management and post-order operations.
Work closely with relevant teams to ensure orders are processed, shipped, tracked, and delivered efficiently.
Requirements
1-2 years of experience in logistics, e-commerce operations, D2C operations, or a similar role.
Good knowledge of EasyEcom and hands-on understanding of e-commerce order management.
Good understanding of e-commerce operations, order processing, shipping, and delivery workflows.
Strong understanding of NDR, RTO, shipment tracking, last-mile delivery, shipping, and reshipping processes.
Experience coordinating with delivery and logistics partners.
Strong coordination, follow-up, and problem-solving skills.
Good communication skills and the ability to effectively handle delivery-related escalations.
Comfortable working with order data, shipment tracking, and operational reports.
Ability to work independently in a fast-paced D2C environment.
What We’re Looking For
Someone who is hands-on, proactive, detail-oriented, and strong at follow-ups, with a good understanding of e-commerce operations and logistics. The ideal candidate should be comfortable working on EasyEcom, managing orders and shipments, handling NDRs and RTOs, coordinating reshipments, and working with delivery partners to ensure a smooth customer delivery experience.

Work arrangement
No