Clinical Office Assistant Float - Rehab

Department:
05602 AAH Multi Site - Outpatient Rehabilitation
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
This position provides coverage to the physical therapy departments at the following hospitals and surrounding area clinics:
St Luke's, Sinai, South Shore, West Allis, Grafton, Summit, Mount Pleasant
The schedule varies Monday-Friday between the hours of 6am-7pm.
Pay Range:
$20.80 - $31.20
Major Responsibilities:
Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
High School Graduate.
Experience Required:
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
Knowledge, Skills & Abilities Required:
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
Ability to operate standard office equipment.
Physical Requirements and Working Conditions:
Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
Must be able to occasionally lift items weighing up to 20 lbs.
Must have functional speech, vision, and hearing.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.