Identity and Access Management Technician

Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
More about our mission and what we offer.
About The Team
The Identity and Access Management team is responsible for ensuring smooth and secure access transitions across Wise. We handle all aspects of managing access rights and are dedicated to providing seamless support to end-users; from onboarding new joiners to resolving application access issues. We work globally across São Paulo, Tallinn, and Singapore, collaborating closely with Engineering and other UT teams.
Job Purpose
As an Identity and Access Management Technician on the team, you will be frontline support for identity and access management, working with guidance from senior technicians and your team lead. You will help ensure Wisers have the right access to the right tools at the right time — securely and compliantly.
Key Responsibilities
Access Management & Issue Resolution
Handle support tickets in our Jira queue, including SailPoint access requests, manual provisioning, and access troubleshooting
Manage access rights for joiners, movers, and leavers, ensuring timely and compliant provisioning and deprovisioning
Troubleshoot and resolve routine IAM-related issues across platforms such as Okta, SailPoint, Google Workspace, and other integrated services
Documentation & Knowledge Sharing
Follow existing documentation and processes using our internal wikis, and flag any gaps or outdated content to senior team members
Create and update basic guides and knowledge base articles for common troubleshooting steps and frequently asked questions
Continuous Improvement
Identify frequently recurring tickets and signal process improvement areas to senior technicians and leads
Escalate recurring issues and support senior team members in addressing root causes with Engineering
Collaboration & Communication
Collaborate with Engineering, and other UT teams
Communicate effectively with end-users, providing clear guidance and timely updates via Jira, Slack, and other channels
Observe incident response procedures to develop understanding of major outage workflows and communication protocols.
Actively seek feedback and mentorship from more experienced team members.
Qualifications
What We're Looking For
Required
Experience in IT support, identity and access management, or a related technical support role
Basic understanding of IAM concepts: provisioning, deprovisioning, access reviews, and least-privilege principles
Experience working with ticketing systems (Jira Service Management or similar)
Developing troubleshooting and problem-solving skills with the ability to resolve routine issues
Clear and effective written and verbal communication
Ability to work collaboratively as part of a globally distributed team, seeking guidance when needed
Customer-first mindset — you genuinely enjoy helping people
Takes feedback and learning curves well and adjusts accordingly
Nice to Have
Hands-on experience with SailPoint (Identity Security Cloud), Okta, or similar IAM platforms
Experience with Google Workspace administration
Understanding of ITIL fundamentals
Eagerness to learn and pursue relevant certifications (ITIL Foundation, Okta, SailPoint, Atlassian fundamentals)
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Work arrangement
No