Business Analyst

Business Analyst
Essential Knowledge & Experience
Experience as a Business Analyst, Product Analyst, or Digital Business Analyst.
Experience working on digital products, business transformation, or technology delivery initiatives.
Strong stakeholder management and facilitation skills.
Experience gathering and documenting requirements.
Knowledge of Agile delivery methodologies (Scrum, Kanban, SAFe).
Experience conducting process mapping and business analysis.
Ability to analyse complex business problems and develop practical solutions.
Experience supporting product development teams across the full delivery lifecycle.
Technical Skills
Requirements elicitation and management
User story creation
Process modelling (BPMN, Visio, Lucidchart)
Data analysis and reporting
Jira / Azure DevOps
Power BI
Microsoft 365
UAT planning and execution
Business case development
Benefits tracking and measurement
Behavioural Competencies
Customer-focused
Analytical thinking
Problem solving
Influencing and negotiation
Collaboration
Adaptability
Strategic thinking
Attention to detail
Continuous improvement mindset
Effective communication
Key Responsibilities
Product Discovery & Requirements
Elicit, analyse, and document business and user requirements.
Facilitate workshops, interviews, and discovery sessions with stakeholders.
Translate business needs into user stories, epics, features, and acceptance criteria.
Define business rules, workflows, and product logic.
Support product roadmapping and backlog prioritisation.
Maintain traceability between business objectives, requirements, and delivered solutions.
Stakeholder Engagement
Build strong relationships with business stakeholders, SMEs, product owners, and delivery teams.
Communicate complex concepts clearly to technical and non-technical audiences.
Gain consensus across diverse stakeholder groups.
Influence decision-making through evidence-based recommendations.
Support business readiness and product adoption activities.
Process Analysis & Improvement
Analyse existing business processes and identify pain points, inefficiencies, and risks.
Design future-state processes and operating models.
Recommend digital solutions to enhance business performance.
Support continuous improvement initiatives and business transformation programmes.
Agile Product Delivery
Work within Agile, Scrum, or SAFe delivery teams.
Support backlog management and sprint planning.
Collaborate with UX designers, developers, testers, and architects.
Clarify requirements throughout the development lifecycle.
Support User Acceptance Testing (UAT) and product validation.
Ensure delivered solutions meet business requirements and user expectations.
Product Performance & Value Realisation
Monitor product performance against defined KPIs.
Gather and analyse user feedback.
Identify opportunities for product enhancement.
Measure benefits and value delivered by digital products.
Support data-driven decision making through analytics and reporting.
Key Deliverables
Business Requirements Documents (BRDs)
User Stories and Epics
Process Maps and Journey Maps
Functional and Non-Functional Requirements
Acceptance Criteria
Product Backlogs
Workshop Outputs
Gap Analysis Reports
UAT Plans and Test Scenarios
Benefits Realisation Reports
Product KPI Dashboards