Solution Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About this role
Dow has an opportunity for a Solution Specialist located in Midland, MI or Houston, TX.
This role:
Designs, develops, and supports solutions and processes to meet business needs and requirements.
Applies expanded conceptual knowledge in Information Systems as well as knowledge of the company, key business drivers, and processes in order to develop solutions.
In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide informal guidance to new team members and be able to explain complex information to others.
It is your responsibility to use technical experience, established practices, and personal judgement to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team’s work and requires that you work within established guidelines and policies.
Responsibilities
Gathers and analyzes business requirements for assigned functional and technical areas using expanded conceptual and practical knowledge
Works closely with business process teams, technical teams and other stakeholders to design and build objects which meet requirements
Communicates effectively both within the team and with external stakeholders (e.g. businesses and technical counterparts)
Communicates status, metrics, risks, and issues on a timely basis
Applies knowledge and experience in software development methodologies in order to support work processes
Documents detailed designs
Builds, tests and implements application objects
Assists with issue resolution
Helps ensure that functional and technical designs meet business requirements, conform to Dow architecture standards, and optimize productivity and long-term product/system vision
QM Domain-Specific Responsibilities
Support SAP Quality Management (QM) solutions that enable quality processes across global manufacturing operations
Partner with quality business process experts and stakeholders to understand business requirements and help translate them into scalable and supportable technology solutions
Lead functional analysis, solution design, testing, deployment, and support activities for SAP QM enhancements and projects
Support quality execution processes by addressing application issues related to inspection lots, results recording, usage decisions, quality notifications, quality reporting, and batch-related quality management
Analyze and resolve application, process, data, and integration issues by applying structured troubleshooting and root cause analysis approaches in collaboration with business and technical teams
Support and contribute to project delivery, system upgrades, testing cycles, and deployments impacting quality management applications
Develop and maintain functional specifications, testing strategies, support procedures, and knowledge transfer materials to improve solution clarity and supportability
Monitor and support interfaces between SAP Quality Management (QM) solutions and integrated applications to ensure reliable data flow and business continuity
Collaborate with business process experts, developers, architects, and support teams to improve application reliability, usability, and supportability
Participate in incident management, problem management, and continuous improvement initiatives supporting a 24x7 manufacturing environment
Provide knowledge transfer and functional guidance to junior team members and support resources
QM Domain-Specific Skills
Strong understanding of manufacturing quality management processes and how technology solutions support end-to-end quality execution in global manufacturing environments
Proven experience supporting SAP Quality Management (QM) solutions and related manufacturing applications in a production support and delivery environment
Deep understanding of inspection processing, results recording, usage decisions, quality notifications, batch quality management, and quality reporting concepts
Ability to translate business requirements into functional solution designs and support delivery of scalable and supportable application enhancements
Experience supporting application lifecycle activities including incident management, testing, defect resolution, root cause analysis, and deployment activities
Experience troubleshooting and resolving application, data, and integration issues across SAP and connected enterprise systems
Strong stakeholder management and collaboration skills, with the ability to work effectively across quality, manufacturing, and IT teams
Strong communication and documentation skills, including development of functional specifications, testing strategies, and support procedures
Demonstrated ability to lead knowledge transfer activities and provide guidance to junior analysts
Qualifications
A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 5 years relevant experience in lieu of a bachelor’s degree.
5+ years of relevant experience
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Preferred Qualifications
Experience supporting SAP ECC and/or SAP S/4HANA Quality Management solutions within a production support and delivery model
Experience supporting or enhancing SAP and non-SAP quality and manufacturing applications, including custom solutions and integrated enterprise systems
Experience with application support activities in a production environment, including issue triage, troubleshooting, root cause analysis, and defect resolution
Strong familiarity with system integrations, data flows, and enterprise application landscapes within quality and manufacturing environments
Experience contributing to automation, analytics, AI-enabled solutions, or continuous improvement initiatives supporting quality or manufacturing operations
Your Skills
Systems Development Lifecycle (SDLC): Knowledge of the end-to-end software development process, including requirements gathering, design, development, testing, deployment, and ongoing support. Aligns directly with experience in software development, application support, and Agile methodologies.
Proactive Problem Solving: The ability to identify, analyze, troubleshoot, and resolve technical issues before they become larger problems. Supports the requirement for strong analytical, troubleshooting, and problem-solving skills.
Information Technology (IT): Broad understanding of technology infrastructure, software applications, systems, and support practices. Forms the foundation for software development and application support responsibilities.
Cloud Computing: Experience with cloud-based platforms, services, and modern development environments. Complements source control, Azure DevOps, application development, and solutions delivery activities commonly used in enterprise environments.
Communication: The ability to effectively convey technical and business information through verbal and written interactions with stakeholders, users, and development teams. Directly aligns with the requirement for excellent verbal and written communication skills.
Note: this position does not offer relocation assistance.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the car