Distribution Agent

Agency
Dept of Health and Human Services
Division
Social Services
Job Classification Title
Accounting Technician II (S)
Position Number
60042087
Grade
NC06
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Distribution Agent supports the Child Support Services Central Operations Unit by processing financial adjustment requests submitted by local child support offices and the Centralized Collection Agency. It performs technical work to identify, distribute, track, and resolve approximately 4,000 monthly adjustment requests, including researching and reversing errors and entering accurate financial data into the Automated Collections and Tracking System (ACTS).
This role contributes to the accuracy of statewide child support payment processing by supporting financial reporting and ensuring that adjustments are completed according to established procedures. It also provides office support by answering phones, sending emails, and managing worklists when serving as backup to the receptionist. The position operates within the Division of Social Services, which administers Title IV‑D child support functions across North Carolina.
Key Duties Include:
- Process financial adjustment requests received from local child support offices and the Centralized Collection Agency.
- Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.
- Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations.
- Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS).
- Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes.
- Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity.
- Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details.
- Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed.
- Maintain organized documentation for auditing, quality assurance, and financial accountability purposes.
- Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $35,596.00 - $62,294.00
Recruitment Range: $35,596.00 - $45,344.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Demonstrated accuracy in processing high‑volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows.
Proven capability entering and updating financial data with intermediate proficiency in the Automated Collections and Tracking System (ACTS) to ensure precise resolution of adjustments.
Established skill in researching financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures.
Recognized efficiency generating and reviewing financial reports to monitor adjustment activity and support documentation requirements for the Distribution and Collection Unit.
Documented effectiveness providing administrative support—such as answering phones, sending emails, and managing worklists—when backing up the receptionist to maintain unit continuity.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is Funded In Part Through Federal Funds
This Position Is Eligible For A Hybrid Work Option
About the Division of Social Services (DSS):
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.
About the Child Support Services (CSS):
The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application t