Hybrid Specialty Representative, Psychiatry - Massachusetts/New York

Candidates may reside in any of the following areas: Boston, MA or New York state.
The Hybrid Sales Team supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.
Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels with healthcare professionals to achieve brand objectives.
Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis through creating positive customer interactions and lasting relationships.
Responsibilities
In-person as well as virtual coverage for field sales vacancies and potentially other business needed support
Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
Demonstrate effectiveness working independently and in a team environment
Process customer requests related to product samples and resources in a timely, accurate, and professional manner
Project a professional company image through all personal and phone interactions with customers and internal partners
Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
Effective and timely communication with Manager
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Up to 50-70% travel for in field coverage, national conferences, and training. Requires flexibility to adapt to occasional changes in geographies, travel plans and schedules
Bachelor’s degree or equivalent experience
Sales experience preferred / 0-2 years of relevant sales experience is required
The ability to work independently, highly organized and superior communication skills
Experience in the healthcare industry involving interaction with physicians and office staff preferred
Skills demonstrating professional phone etiquette
Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to
Daily activity, goals, metrics
Expedient, usage of database and other core tools
Maintaining strict quality control standards and performance monitoring
Partner with field sales, operations, and marketing to further identify methods to improve effectiveness

Employment type
Full-time

Work arrangement
Yes