Cloud Architect (Customer Success Manager) with German - T-Cloud public (m/f/d)

Purpose
As a senior technical expert responsible for the design, implementation, and governance of cloud technologies, you will serve as a Cloud Architect while also acting as the Senior Customer Success Manager for T-Cloud public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T-Cloud public to the customer and the contract result internally.
WHAT WILL YOU DO?
Strategic influence and development of the existing business of the assigned T-Cloud public customers in order to increase the value added for the customer and the sales for the T-Cloud public
Comprehensive advice to customers regarding the first-time use of the T-Cloud public or the ongoing optimization of cloud usage (consumption push, upselling)
Active participation in the respective vertical squad of the T-Cloud public
Avoiding "churn" through proactive analysis and management of T-Cloud public customers
Supporting the ongoing optimization and further development of the customer success management of the T-Cloud public
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T-Cloud public
Ensuring customer satisfaction
Participation in the planning and forecasting processes
Transferring customer requirements to the T-Cloud public impediment and demand process
Supporting the further development of cloud handling support
YOU WILL SUCCEED IF YOU:
Completed degree in computer science, engineering or comparable training or further education
Have top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
Have top knowledge and experience in the field of AI
Have strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Have strong knowledge of market-relevant cloud ecosystems and experience with partners
Have strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
Have knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Have experience with development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined
Have high resilience, adaptability to dynamically changing processes/startup mentality
Have very good technical understanding of standardized service provision through platforms
Are experienced in international cooperation
Have high social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently
Have fluent written and spoken German and English (C1)
Are willing to travel nationally and internationally
Certifications required for the position:
OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods such as Scrum, Kanban, DevOps or comparable certifications
Certifications recommended for the position:
DevOps Foundation
OTC Architect

Employment type
Full-time

Work arrangement
Hybrid