Qualified Success Architect, Internal Enablement

The “Qualified Success Architect, Internal Enablement” will own the day-to-day execution of internal enablement for Qualified's Customer Success organization. You'll be the go-to resource for new hires as they ramp up on our Agentic Marketing Platform and Piper the AI SDR Agent, and you'll keep our CS/QSA team sharp through ongoing live training and up-to-date knowledge resources.
What You Will Be Doing:
Own the new hire onboarding program for new Qualified Success Architects (QSAs) — serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving
Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall
Coordinate and host CS 5-star Enablement — our biweekly live training sessions for the CS/QSA team — partnering with Product and subject matter experts to ensure content is ready and relevant
Keep our internal knowledge base (Guru) current, including managing knowledge agents
Support larger enablement projects and initiatives alongside the Manager of CS Enablement
Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on
Qualifications:
5-10 years of Mid Market/Enterprise software experience
Prior experience in customer success, account management, or a similar customer-facing SaaS role — experience with Qualified's platform is a strong plus
Experience coaching or teaching colleagues — whether as a team lead, informal mentor, or similar role
Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
Excellent written and verbal communication skills
Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms
Comfort working cross-functionally with Product and subject matter experts to keep training content current
Deep curiosity about the product — you enjoy going deep on how things work
Must be willing to work in a fast-paced startup environment with multiple roles
Passion for setting up new team members for long-term success

Employment type
Full time