Front Office Manager - Limelight Boulder

Position Summary
The Front Office Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms.
The salary range for this position is $65,000 - $77,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until October 25, 2026.
Essential Job Functions/Key Job Responsibilities
• Hire, train, and monitor staff
• Keep track of occupancy and generate reports for management
• Coach staff on all job duties
• Work in our system “Alice” to impute maintenance requests
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to guests’ complaints in a timely and professional manner
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Receive payment from and check out hotel guests
• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
• Accept reservations, changes, and cancellations
• Make change, post charges, reconcile daily work, and make deposits
• Create a schedule for staff
• Other duties as assigned
Education & Experience Requirements
• College degree in related field preferred
• 1 year of management experience required
• 3 years of front desk experience preferred
Knowledge, Skills & Abilities
• Knowledge in computer programs such as Microsoft Office
• Proficient knowledge in company policies and procedures
• Detailed knowledge of internal processes, workflows, and decision-making protocols
• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
• Proficient knowledge of industry regulations and how they affect business operations
• Skill in assigning tasks and responsibilities to team members based on their strengths
• Ability to work effectively with different departments to achieve business objectives
• Skills in managing relationships with both internal and external stakeholders
• Ability to delegate tasks effectively, empowering teams while maintaining accountability
• Ability to handle interpersonal and team conflicts in a constructive manner
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Employment type
Full-time

Work arrangement
No