Integration Center Project Coordinator

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
This is an exciting opportunity to support European Integration Centre projects by driving inventory management, order accuracy, logistics coordination, and issue resolution. The role is key to keeping projects on track, partnering closely with sales and cross-functional teams, and ensuring smooth operations across SHI and colocation facilities. It’s a great fit for someone organised, proactive, and eager to make a visible impact.
Job Responsibilities:
(Include but not limited to:)
Assist with order entry queries whilst supporting sales to ensure accurate placement of orders in AX by sales
Oversee the Problem Log ensuring all issues are resolved in a timely fashion whilst escalating concerns to appropriate leadership
Regularly communicate status of work to manager via 1 on 1s, OneNote updates, team meetings, etc.
Submit, manage, and review inventory for all Europe Integration Centre Projects
Create variants and linking variants so orders are properly entered in AX
Process AX orders and complete modifications to AX orders for IDCS projects
Rectify inventory discrepancies for Co-lo and SHI facilities
Manage the transfer of inventory requests
Coordinate with configuration centres to ensure expected inventory orders are clearly communicated
Assist with basic Logistic queries and booking collections/shipments
Manage and report on HLM returns, redeployments and disposals
Manage and process RMA requests, working closely with sales and EMEA Distribution
Behaviours and Competencies
Organisation: Maintains an organised workspace and follows established processes and systems.
Time Management: Understands the importance of effective time management and prioritises tasks to meet deadlines.
Collaboration: Works collaboratively and contributes to team tasks and shared responsibilities.
Communication: Communicates clearly and professionally with colleagues and stakeholders, sharing information effectively and responding in a timely manner.
Problem-Solving: Demonstrates a proactive approach to identifying and resolving issues.
Attention to Detail: Follows instructions carefully and completes tasks accurately.
Adaptability: Responds positively to feedback and adjusts effectively to changing tasks or priorities.
Follow-Through: Completes assigned tasks and responsibilities within agreed timeframes.
Required Skills:
Ability to take initiative
Ability to work efficiently and effectively to meet deadlines
Proficient in Microsoft Office Word and Outlook
Ability to prioritise multiple workflows.
Other Requirements:
GSCE / A Level education or relevant work experience required
Experience in a customer-facing, customer support, or similar role preferred
Familiarity with project management concepts
Familiarity with basic IT hardware and solution
Travel may be expected up to 30% based on business needs
The estimated annual pay range for this position is £37,000 - £42,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status