Product Support Designer

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The Product Support CAD Designer I is responsible for providing CAD design and documentation support within the Product Support Engineering function. This role assists with sustaining existing product designs through drawing updates, bill of material maintenance, engineering change implementation, and documentation improvements.
Working closely with Product Support Engineers and cross-functional teams, the Product Support CAD Designer I supports the execution of product modifications, manufacturing improvements, and configuration management activities. This position plays a key role in ensuring engineering documentation accurately reflects current production standards and supports timely resolution of product issues.
The Product Support CAD Designer I collaborates with Product Support Engineering, Operations, Supply Chain, Plant Quality, Field Service, and Product Development teams to maintain accurate drawings, models, BOMs, routings, and engineering records across the Generac Industrial product portfolio.
This role helps ensure the consistent execution of design documentation processes, enabling efficient implementation of engineering changes and supporting product quality, manufacturability, and customer satisfaction.
Responsibilities:
Create, revise, and maintain engineering drawings, 3D models, BOMs, and related product documentation in support of Product Support Engineering initiatives.
Support daily Operations activities by updating drawings and documentation related to line builds, start-up, testing, PPAP/first articles, build issues, and production improvements.
Assist engineers in implementing temporary and permanent corrective actions by updating design documentation and releasing required engineering changes.
Maintain bills of material, routings, and engineering drawings to ensure alignment with current production and service build standards for Commercial & Industrial products.
Support material lifecycle management activities by updating documentation related to component obsolescence, end-of-life products, and replacement parts.
Assist Product Support Engineers with engineering change processes, including Engineering Change Notices (ECNs), Engineering Change Requests (ECRs), and production release documentation.
Support configuration management activities for ETO, CTO, and SEQ products by maintaining accurate product structures, BOMs, and design records.
Participate in design reviews, change review board activities, and cross-functional meetings to document decisions and implement approved changes.
Support continuous improvement efforts through document standardization, best practices development, and CAD process improvements.
Minimum Qualifications:
Degree or Certification in Mechanical or Electrical Engineering Design
1 year of relevant experience
Knowledge, Skills, and Abilities:
Proficiency with 2D and 3D CAD software (SolidWorks, Creo, Inventor, Windchill, or similar platforms).
Familiarity with bill of material (BOM) management, drawing control, and engineering documentation processes.
Working knowledge of Product Lifecycle Management (PLM) and ERP systems such as Windchill, SAP, or equivalent systems.
Ability to create and revise engineering drawings, assemblies, and product documentation with a high degree of accuracy and attention to detail.
Understanding of engineering change processes, including ECNs, ECRs, and revision control practices.
Ability to interpret engineering specifications, drawings, and manufacturing requirements.
Strong organizational skills with the ability to manage multiple documentation updates and projects simultaneously.
Effective communication and collaboration skills when working with engineers, manufacturing personnel, suppliers, and cross functional teams.
Familiarity with design for manufacturing (DFM) principles, GD&T and manufacturing processes is preferred.
Proficiency in Microsoft Office applications and engineering documentation systems
Preferred Qualifications:
Associates’ or Bachelors' degree in Mechanical, Electrical or Controls/Systems Design.
Experience within a manufacturing facility, ideally having exposure to both fabrication and assembly. Exposure to quality audits and root cause analysis.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”