Branch Events & Operations Assistant

About the Role:
As the Branch Events and Operations Assistant, you’ll play a key role in strengthening client and associate relationships and elevating our brand presence through the planning and execution of marketing events and engagement activities. This role partners closely with branch leadership and Wealth Management teams to deliver seamless events that foster connection, drive brand awareness, and support business objectives. You’ll be the first point of contact for clients, business associates, vendors, and recruits—greeting guests with warmth and professionalism, and ensuring their needs are met proactively.
In addition, you’ll manage front desk operations, including administrative support, and office logistics. Your ability to multitask, communicate effectively, and maintain a polished and organized environment will be essential to your success.
The Impact You’ll Make:
Greets all visitors, providing information, directions, or assistance as needed, striving to create memorable experiences for all guests. This includes, but is not limited to, clients, vendors, new hires, recruits, and internal and external business associates. Escorts guests, as needed
Receives and routes incoming calls to the appropriate destination utilizing the switchboard console, always in a friendly, professional manner. Collect important information and seek to assist before taking a message or transferring a call
Plans, coordinates, and arranges for the entire life cycle of meetings and branch events by handling administrative tasks and preparation work
Provides support to the branch, including admin support, miscellaneous clerical functions, and other projects as requested
Maintains a welcoming and professional workspace, ensuring the proper delivery of all items received at the reception desk and communicating guest arrival
Sort, process and route incoming and outgoing mail
Order office supplies and call in repair requests for copier, printers, and fax machines
Issue outgoing checks for the branch
Log Compliance files. File paperwork such as wires and branch manager daily reports
Performs other duties as assigned
What You’ll Bring to Baird:
Good organizational skills with the ability to prioritize, monitor, and complete multiple tasks, either independently or with a team
High school diploma or GED equivalent required. Bachelor's degree preferred, not required
Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
Event, front desk/receptionist, and hospitality experience preferred
Excellent grammar, editing and proofing skills required; attention to detail a must
Excellent telephone skills
Ability to work independently with minimal supervision
Ability to handle clients professionally and manage challenging situations
Ability to maintain regular, predictable attendance
Ability to problem-solve and prioritize tasks and projects
Strong team player mentality, willing to pitch in and help other team members whenever possible. Ability to identify areas for improvement and offer valuable solutions
Ability to maintain professional appearance and disposition at all times
Proficient with Microsoft Outlook, Word and Excel required with willingness to learn other skills as tasks require
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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.