Regional Banking Sales and Service Leader

Description
Summary:
The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
Duties and Responsibilities:
Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
Representation to ensure consistency between regions/field/area/market.
Regional BCM / RSS Overflow & Backup Support escalation support.
Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.
Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.
Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes
Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.
Responsible for being liaison and communicating between corporate changes and the team.
Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)
Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.
Perform other duties as assigned
Basic Qualifications:
Bachelor’s Degree
4 years' experience in sales support management role
3 years' experience in Business Banking
Preferred Qualifications:
Strong leadership, colleague development and motivational skills.
Ability to recommend training and to create metrics to evaluate colleagues
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.