Woodward Copper Programs & Operations Manager

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.
Job Title: Woodward Copper Programs & Operations Manager
Job Status: Year Round Full Time
Compensation and Benefits:
Compensation: Proposed hiring rate of $2,653.85 to $2,915.38+ biweekly amount, actual pay will be adjusted based on experience. May be eligible for a discretionary bonus annually
Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary:
The Programs & Operations Manager is responsible for the planning, leadership, and operational delivery of Woodward Copper programs, facilities, and assigned teams. This position oversees the Woodward Barn and Woodward Summer Camp experience, including programming, staffing, training, safety, facilities, Camp orientation, medical operations, transportation, and the Visiting Pro program.
This role leads supervisors and seasonal teams to ensure programs are safe, consistent, appropriately staffed, and aligned with Woodward and Copper standards. The Manager works closely with the Director, Business Manager, Terrain Parks, Risk/Safety, and other resort departments to coordinate resources, manage labor and operating expenses, and continuously improve the guest and employee experience.
Essential Duties and Responsibilities:
Oversee the planning, development, execution, and continuous improvement of Woodward Copper programs and operational experiences.
Lead daily and seasonal operations of the Woodward Barn and Woodward Summer Camp, including staffing, schedules, guest flow, activities, transportation, camper movement, housing support, and contingency planning.
Develop and maintain coaching, counselor, activity, and sport-progression standards consistent with Woodward methods, brand expectations, and appropriate risk controls.
Lead Camp orientation and year-round operational training, ensuring employees are prepared to perform assigned responsibilities safely and consistently.
Oversee the operational delivery of the Camp medical program, including staffing, scheduling, readiness, documentation expectations, and coordination with qualified medical providers and Risk/Safety.
Implement applicable safety, risk-management, regulatory, and company standards within assigned operations; maintain emergency plans and ensure incidents and corrective actions are appropriately reviewed and addressed.
Oversee the Visiting Pro program, including athlete coordination, schedules, travel and lodging logistics, camper experiences, operational support, and coordination with Marketing within approved plans and budgets.
Develop staffing models and labor plans for assigned teams; lead recruitment, hiring, onboarding, training, scheduling, performance management, recognition, corrective action, and retention.
Lead and develop assigned supervisors and seasonal leaders, establishing clear expectations, accountability, communication, and decision-making responsibilities.
Manage labor and assigned operating expenses within approved budgets; monitor performance, explain variances, and adjust staffing or operating plans as needed.
Ensure the operational readiness, safety, cleanliness, presentation, and functionality of the Barn and assigned Camp environments, equipment, vehicles, and supplies.
Coordinate maintenance, inspections, repairs, utilities, snow removal, inventory, purchasing needs, and other facility support with appropriate departments and vendors.
Coordinate operational requirements with Terrain Parks, Transportation, Lodging, Lift Operations, Food & Beverage, Security, Risk/Safety, Marketing, and other internal partners.
Manage assigned operational contractors and vendors to ensure services are scheduled, safe, and delivered to established expectations.
Provide accurate operational, staffing, safety, program, and facility information to the Business Manager for product setup, guest communication, licensing, payroll, purchasing, and reporting processes.
Resolve escalated operational and guest-service concerns related to programming, coaching, facilities, safety, staffing, or program delivery.
Support Director-owned partnerships, events, special projects, and department initiatives through assigned operational planning and execution.
Maintain strong working relationships across Copper Mountain and represent Woodward Copper professionally with guests, employees, athletes, partners, and the community.
Be knowledgeable in Woodward Copper operations and provide frontline operational support during peak periods or when necessary.
Other Duties as Assigned:
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
All Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events
Supervisory Responsibilities:
Number of employees supervised: approximately 5-80, seasonally dependent
Positions supervised: Barn Supervisor, Coach Supervisor, Counselor Supervisor, Camp Medical Staff, Transportation Staff
Responsible for:
Scheduling and assigning work
Training and development
Performance management and disciplinary actions
Performance reviews
Hiring and termination recommendations/actions in accordance with company processes
Labor management and payroll review for assigned teams
Personal Attributes:
Is honest and has the highest integrity
Is able to handle and manage confidential information
Professional appearance. Adheres to all grooming guidelines
Follows established policies and procedures
Is supportive of Core Values
Sets the example for others and is above reproach
Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
Can handle fast paced, potentially high-pressure environment
Is flexible with hours and days of work
Is able to work any hours of the day, any days of the week
Prioritizes and re-prioritizes personal time and work, to have good balance in life
Basic Requirements:
Must be at least 18 years old
Must be able to lift and carry items up to 50 lbs.
Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
Must have a valid US Driver’s License
High School degree or equivalent
Bending, reaching, climbing
Pushing/Pulling
Prolonged standing
Eye/hand coordination
Visual concentration on equipment
Concentrated reading and writing
Rapid reaction to physical changes (operating equipment)
Peripheral, color, and depth vision
Extended periods of outdoor exposure Extreme cold
Extreme heat and sun exposure
Variation in temperature from hot to cold
Skiing/ Snowboarding Level: Expert
This position may require the use of a mountain radio/walkie-talkies for communication
Preferred Experience and Special Skills:
5+ years of experience working with kids and/or teens preferred.
3+ years of management or leadership experience required.
3+ years of guest service, recreation, action sports, camp, or resort operations experience preferred.
Experience managing seasonal teams, training programs, facilities, transportation, or complex daily operations preferred.
Strong knowledge of skiing, snowboarding, action sports, coaching progressions, and terrain park environments preferred.
Experience working in a camp environment strongly preferred.
Strong leadership, communicat