Customer Service Representative

Customer Support Representative
VIVO | Goodfield, IL (Onsite) | Full-Time
Love solving problems? Let’s talk.
At VIVO, we design, manufacture, and supply products that make workspaces and living spaces work better. From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems.
Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourceful Customer Support Representative who gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.”
Learn more about us at www.vivo-us.com
What You’ll Do
Be the go-to voice for our customers
Answer product, order, and shipping questions by email (HelpScout), phone, and live chat
Deliver fast, helpful answers that leave customers smiling
Make returns painless
Sort out incorrect returns and get things back on track
Issue refunds when needed
Work with Amazon and other marketplace reps to resolve cases
Fix shipping and replacement hiccups
Create labels for replacement parts
Cancel orders before they ship when needed
Ship and test replacements so customers get exactly what they need
Your Schedule
Monday – Friday: 10 am – 7 pm
Every 8th Saturday: 8 am – 4 pm
Location: Onsite at our Goodfield, IL location
Why You’ll Love Working Here
Free health insurance for employees
Dental insurance
Vision insurance
Paid time off
401(k) retirement plan
Anniversary bonus plan
Referral program
A work hard / play hard culture with a team that has your back

Employment type
Full-Time

Work arrangement
No