Banamex - Coordinador de Monitoreo - Centro de Comando

The CSIS Security Sr. Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. Including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
This role will play a pivotal role in the daily operations of Citi by interacting with multiple businesses across the enterprise
This role will leverage subject matter expertise, whether that is physical security and safety, crisis management, security technology, event security/logistics or vendor management
Responsible for the daily management of security functions at the Citi facility or Citi occupied property assigned to by the Area Security Manager.
Direct and oversee security and safety activities of site security staff. Enact supervision and management in an effort to safeguard premises and employees against risk of unauthorized entry, fire, theft, vandalism, and opportunities for criminal activities.
Assist security staff in enforcing security rules and safety standards and review security-related problems and ensure that appropriate measures to correct procedures in effort to reduce risk and exposure to risk
In consultation with Area Security Manager, escalate serious infractions to site management for further review and action.
Assist Area Security manager with training, Operational readiness exercises and ensure that security personnel are well practiced and rehearsed in the execution of security operations, drills, assignments and the day- to-day functioning of security systems.
Report any issues with CSIS systems and equipment to ensure a state of perpetual readiness enough to meet or surpass requirements of both internal and/or external audits.
Manage contingent and contract staff at various Citi facilities, sites and branches
Clearly and concisely brief management on ongoing major security matters and does so in a professional manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
2-5 years relevant experience
Managed team of security professionals and contingent staff or managed security program/projects
Executed efficiently under tight time constraints
Established effective relationships with senior business leaders and internal partners
Collaborated with peers, leadership teams and industry contacts to understand risk profiles of properties within span of control
Facilitated complex security projects that have regional consequences as well as criminal or regulatory implications
Has demonstrated in-depth understanding of the elements of a security & safety risk and control environment
Identifies and remediates weaknesses in security activities
Has demonstrated a broad understanding of security vulnerabilities
Experience with understanding potential security or safety threats (e.g., fire, executive protection), local threats based on geographic location and their impact
Demonstrated understanding of risk management and innovatively develops solutions and makes suggestions to senior management to mitigate risks
Participated in critical resource evaluations of staff to raise operational effectiveness and efficiency
Relevant experience in a private/public sector security environment
Experience working in a corporate or financial services security team
Domestic Travel
Flexibility to work on call off hours/weekends
Education:
Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Perfil de Puesto: Coordinador Centro de Comando Banamex C11
Descripción
El coordinador del Centro de Comando es el responsable de gestionar las operaciones diarias, liderar al personal de supervisión, analistas y asegurar la coordinación efectiva de la respuesta a una emergencia detectada o recibida por CCTV, alarmas o llamadas a nivel nacional. Sus funciones incluyen la programación, asignación de recursos, gestión de personal, resolución de complicaciones. Es el responsable de coordinar las tareas operativas mediante análisis de información, se encarga de proporcionar herramientas de reacción al equipo operativo del Centro de Comando. Es punto de contacto con otras áreas de CSIS y de apoyo. Realiza tareas administrativas tales como evaluación del desempeño, contratación, medidas disciplinarias y despidos.
Objetivo y Funciones
Coordinar las actividades de los supervisores dentro del Centro de Comando, para garantizar la correcta aplicación de los protocolos de atención
Organiza y coordina las operaciones de la sala, desde la respuesta a emergencias hasta la gestión de recursos
Maneja quejas, conflictos y otros incidentes que puedan surgir
Entrena y orienta al personal
Acompañamiento y asesoría a supervisores para la solución de problemas
Solución y toma de decisiones inmediatas en eventos relevantes
Garantizar el correcto funcionamiento de los sistemas, equipos de cómputo y telefonía instalados en el CCB, detectando y reportando fallas para la solución con diversas áreas de apoyo
Elaborar los roles de turno
Realizar análisis de lecciones aprendidas de eventos relevantes
Capacitar al personal de nuevo ingreso en conjunto con los supervisores
Escalamiento oportuno de cualquier situación relevante
Establecer las metas del personal a su cargo, así como realizar las evaluaciones correspondientes
Supervisar y garantizar el correcto envío de información a otras áreas a través de los medios disponibles
Coordinar acciones de respuesta ante eventos relevantes o crisis que se registran en el Centro de Comando
Supervisar y garantizar el correcto envío de Sitrep´s
Vincular a su equipo con el resto del departamento mediante la comunicación asertiva con el fin de establecer un sólido equipo de trabajo
Buena comprensión de los procedimientos y conceptos dentro del área operativa
Escolaridad:
Licenciatura
Calificaciones:
Funciones Operativas de seguridad, 3 años de experiencia
Excelente manejo de PC y paquetería Office
Control y Seguimiento
Comunicación asertiva
Sistemas de seguridad, CCTV, Control de accesos, GPS, Bases de datos, alarmas
Análisis de información
Atención al detalle
Habilidad para ejecutar procedimientos
Tolerancia al estrés y trabajo bajo presión
Planificación y organización
Apego a normas y ética laboral
Resolver problemas de dificultad media /alta
Orientación al cliente
Planeación y desarrollo del personal
Comprensión profunda de los elementos de un entorno de seguridad y control de riesgos y seguridad.
Flexibilidad para trabajar en días de descanso, noche y festivos, operación 24/7
Toma de decisiones
Liderazgo
Inteligencia emocional
Capacidad de tomar decisiones inmediatas
Trabajar con un nivel de presión alto
Flexible a la retroalimentación
Tenga capacidad de analizar entornos de riesgo
Capacidad de auto capacitación
Manejo de personal
Trabajo en equipo
Alta capacidad de reacción ante eventos de alto impacto
Del