Marina Front Desk

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.
At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people-first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.
Joining our team means becoming part of a close-knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today.
What you will have an opportunity to do:
We are looking for someone passionate about boating, someone who is highly motivated, and customer focused to join our Dock Hand. The successful candidate for this role will use their passion for boating and their love of engaging with people to guide guests with their boating excursion. They will be responsible for the upkeep and cleanliness of the boats, marina and retail store.
If you have experience working in a Marina operation, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!
Your Role:
You will work at the Marina helping guests discover their “Wanderlust” experience out on the water!
You will help guests by renting Marina slips and boats to guests
You will help guests with the fueling of their boats
You will assist with the running of the retail store
You will help Marina slip guests with their boat needs as they stay at the resort
You will ensure that the equipment is well maintained and ready for use by guests
You will ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
You will work closely with the team to ensure the marina is kept clean
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
What are we looking for?
Someone who is available to work a flexible schedule to include nights, weekends and holidays
Someone with a High school diploma or equivalent
Someone with previous experience working in a Marina environment
Someone with a strong desire to make an impact on other people
Someone with an outgoing and engaging personality
Someone with strong Computer skills
Someone with excellent verbal and written communication skills
Someone with the ability to work in a fast-paced setting
Compensation:
$17.67
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$17.67
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.