Denials Recovery Specialist I

Position OverviewThe Denials Recovery Specialist I at United Health Services (UHS) helps keep the revenue cycle moving by resolving denied insurance claims, managing accounts receivable, and preparing clear appeals for payor review. This role supports timely reimbursement, revenue integrity, and continued patient access by identifying claim issues, following established guidelines, and working closely with the revenue cycle team. The position is a strong fit for someone who values accuracy, teamwork, problem solving, and contributing to meaningful work that supports both patients and the organization.
Primary Department, Division, or Unit:
Denials Recovery, UHS Revenue Cycle Operations
Primary Work Shift:
Day
Regular Scheduled Weekly Hours:
40
Compensation Range:
$19.37 - $28.09 per hour, depending on experience
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Job Responsibilities
Essential Functions:
Resolve denied insurance claims by reviewing accounts, identifying issues, and securing appropriate payment outcomes
Manage assigned work queues to ensure timely, accurate resolution of denied and aging accounts receivable
Prepare and submit formal reconsiderations and appeals to payors to support claim reprocessing and payment
Draft clear, accurate appeal letters and supporting documentation aligned with payor requirements
Perform denied claims and accounts receivable clean‑up activities to support revenue cycle performance
Accurately adjust denials in accordance with guidelines and goals
Scope and Impact:
Contribute directly to organizational revenue integrity through effective resolution of denied claims
Exercise judgment within established guidelines to determine appropriate follow-up, escalation, and appeal actions
Analyze claim outcomes to identify trends related to payor behavior, system issues, and user errors
Share trend insights with leadership to support process improvement and denial prevention efforts
Compliance and Professional:
Perform all work in compliance with HIPAA regulations, payor policies, and organizational standards
Complete required training, education, and competency validations within established timelines
Maintain knowledge of revenue cycle practices, denial management processes, and payor requirements relevant to the role
Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks
Additional Expectations:
Support onboarding and peer training activities to promote team effectiveness and knowledge sharing
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
Perform additional responsibilities as required to meet department and organizational needs
Position Qualifications
Required:
High School Diploma or equivalent
At least 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
Up to 1 year of healthcare experience working in the healthcare industry in any job function
Preferred:
Bachelor’s Degree
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Why You’ll Love Working at UHS
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
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