Merchant Services Relationship Manager - Executive Director

Lead and grow a team that supports some of our most complex merchant relationships. In this role, you will coach relationship managers, shape client strategy, and drive measurable outcomes. You will work in a fast-moving environment where your leadership and commercial judgment help clients optimize their payments. You will have opportunities to partner broadly across the firm and influence how we deliver for clients. If you enjoy developing talent while solving sophisticated client needs, we’d like to meet you.
Job summary
As a Merchant Services Relationship Manager - Executive Director in Merchant Services, you will lead a team of relationship managers who each own a portfolio of large corporate clients. You will set direction, coach performance, and help your team deliver strong client outcomes and retention. You will drive payments optimization strategies and partner across stakeholder groups to support business growth. You will contribute to a culture of collaboration, accountability, and continuous improvement.
Job responsibilities
Lead, mentor, and develop a team of relationship managers, empowering them to deliver exceptional service and results across their individual client portfolios.
Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture.
Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.
Foster collaboration and knowledge sharing within the team and across partner groups, driving best practices and innovative solutions.
Support relationship managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers.
Contribute to strategic direction by identifying opportunities for cross-team collaboration and process improvement.
Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.
Champion process improvements and new product offerings, supporting both team and organizational goals.
Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.
Required qualifications, capabilities, and skills
8+ years of experience in relationship management or sales, with an emphasis on contract negotiation and team leadership.
Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.