Jersey Associate

Job Summary
The Jesey Associate is responsible for delivering exceptional customer service, responding efficiently to inquiries, and working collaboratively to ensure all jersey needs are met for the organization. This role works closely with the Retail team to meet all jersey-related needs, from order flow to pressing and customization. Ideal candidates are proactive, adaptable, and committed to excellence in every customer interaction.
Essential Duties and Responsibilities
Works with Jersey Supervisor to ensure all lettering ordering needs are met
Is knowledgeable in jersey lettering, operating jersey presses, and pressing jerseys to the Tampa Bay Sports standard
Can press 30+ jerseys a day, ensuring stores are well-stocked for all game nights
Must close store properly on daytime, with all fixtures and counters put away, especially on event nights
Works to properly stock jersey store on daytime with blanks
Assists in inventory of all jerseys/lettering done twice a year or as needed
Assists in making all jerseys for internal/team needs in a timely manner
Is proficient in customer service and communication with guests and Jersey Team
Provides attention to detail when working on high-ticket items
Multi-tasks in a fast-paced environment
Assists in store cleanliness and keeping the Jersey lettering stocked
May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, e-commerce, warehouse, etc.
Qualifications
At least six months of prior customer service experience
Knowledge with Retail Cloud POS is preferred
Strong communication skills with the ability to communicate well with both internal and external guests as well as with your team.
Previous jersey experience preferred but not required
Ability to anticipate challenges and use logic/reasoning to develop solutions
Demonstrates strong organizational skills and the ability to work independently with minimal supervision
Working Conditions
Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
Must be able to communicate clearly and concisely in the English language
Ability to work in areas that can become crowded with equipment and/or people
Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
Ability to work in loud environments
Ability to lift and carry up to 50lbs
Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
Must be able to work in cold/hot indoor and outdoor temperatures
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.