Technology Support Director

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Reporting to the Vice President of Sterilization Technologies. The Director of Technology Support has global responsibility for two primary areas:
Technology Support and Equipment Qualification
Provide technical leadership and governance for the installation and operational qualification as well as drive operational improvements of processing and measurement equipment across Sterigenics technologies. The role is also responsible for ensuring world class customer support through effective technical, maintenance, calibration, and lifecycle management of critical measurement systems, including corporate dosimetry systems, datalogger systems, and other technology-specific measurement equipment.
Innovation and Research & Development
Lead innovation in Radiation Processing and
Provide technical leadership & support for innovation and R&D initiatives across all Sterigenics sterilization technologies.
The role will identify, evaluate, develop, and advance new technologies, methods, models, and technical capabilities that improve Sterigenics' processes, services and competitive position.
The Director will serve as a senior technical leader within the organization, working closely with Operations, Engineering, Quality, R&D, equipment suppliers and other functional teams.
The position will typically have 4–6 direct reports.
Duties and Responsibilities
As the Director of Technology Support, this position will be responsible for all aspects of the non-safety-related radiation and Gas measurement programs for Sterigenics globally. This position will be responsible for leading Innovation in Radiation Processing and Supporting Innovation in all Technologies. More specifically, they will have the following key responsibilities:
Technology Support, Equipment Qualification and Measurement Systems
Provide global technical leadership for the Installation Qualification (IQ) and Operational Qualification (OQ) of processing and supporting equipment across Sterigenics technologies.
Establish, maintain, and continuously improve standardized qualification methodologies, protocols, technical requirements, and acceptance criteria for new equipment installations, equipment modifications, and technology upgrades.
Provide technical support for Performance Qualification (PQ), process validation, revalidation, and equipment change activities, as applicable.
Partner with Engineering, Operations, Quality, equipment manufacturers, and site technical teams during the specification, installation, commissioning, qualification, modification, and ongoing support of equipment.
Provide technical expertise to investigate equipment or process performance issues and support appropriate corrective actions and technical solutions.
Maintain global technical standards and best practices related to equipment qualification and measurement systems.
Have global responsibility for the technical performance, maintenance, calibration, and support of corporate dosimetry and datalogger systems, as well as other critical measurement and metrology systems within the scope of the function.
Ensure measurement systems remain suitable, reliable, calibrated, and technically capable of supporting processing, qualification, validation, and ongoing operational requirements.
Provide technical support for radiation dose measurement, EO metrology, process measurement, and prediction programs used in product processing and validation.
Support EO annual revalidations, equipment change processes, and other technology-specific validation activities as required.
Ensure qualification, measurement, and technical support activities are aligned with applicable ISO, ASTM, AAMI, regulatory, and internal requirements.
Be the process owner of critical validation and process specification software like ESPED, CSAD, GCAT/ECAT.
Radiation Innovation and Cross Technology R&D
Lead Sterigenics' innovation efforts in Radiation Processing, including Gamma, electron beam, X-Ray, and emerging radiation-processing technologies.
Establish and execute a technical innovation roadmap for Radiation Processing aligned with business needs, customer requirements, operational opportunities, and emerging technologies.
Identify and evaluate new technologies, equipment concepts, process improvements, modelling approaches, and technical capabilities with the potential to improve Sterigenics' services and operations.
Lead and execute technical research, feasibility studies, modelling activities, and experimental programs associated with radiation-processing innovation.
Develop and apply mathematical and computational models of irradiator systems to support new technology development, equipment design and modification, process understanding, product processing, and technical investigations.
Apply radiation-transport modelling methods, including Monte Carlo and point-kernel techniques, where appropriate.
Evaluate radiation dose distribution and the effects of processing conditions for new products, equipment concepts, and processing methodologies.
Translate research and modelling results into practical technical recommendations, new capabilities, equipment improvements, operating strategies, and validated solutions.
Support innovation and R&D across Sterigenics' broader portfolio of sterilization technologies, providing scientific and technical expertise to cross-functional development programs.
Collaborate with internal R&D, Engineering, Operations, Quality, Commercial, and other functions to evaluate and advance promising technology opportunities.
Build relationships with equipment manufacturers, universities, research organizations, technical experts, and other external partners where appropriate to accelerate innovation.
Technical Leadership
Serve as a recognized internal subject-matter expert in radiation processing, dosimetry, equipment qualification, measurement systems, and related technical areas.
Mentor and develop direct reports and other technical employees across the organization.
Provide leadership for global technical training programs related to the areas within the position's responsibility.
Represent Sterigenics in relevant ISO, ASTM, AAMI, and other industry technical committees.
Maintain external technical leadership through peer-reviewed publications, industry webinars, seminars, conferences, and other appropriate technical forums.
Monitor developments in sterilization technologies, radiation processing, equipment design, measurement science, modelling, and applicable standards and assess their relev