Solution Architect

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Who we are:
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.
Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
At M-Files, our Guiding Principles unite us across diverse cultures and personalities:
Make It Happen - We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results
Help Others - We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together
Love Customers - We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.
To learn more about us we encourage you to visit M-Files Careers | Open Jobs, Culture & Benefits
Learn more about what earned us the Working at M-Files Inc. | Great Place To Work®
Role description
As a Solution Architect, you are a key part of the Consulting Services team and will play a critical role in driving our success. You are the customer's first and most trusted technical voice: you will lead discovery, uncover what customers truly need, and turn those needs into clear requirements and sound M-Files solution designs. You will serve as Subject Matter and Solution Expert in M-Files software and Systems Integration, and as the Design and Technical Lead on key customer engagements, working closely with the customer and project team. Your day-to-day work consists of running requirements workshops and stakeholder interviews, analyzing business processes and content, documenting and validating requirements, designing solutions that satisfy them, and defining the integrations with 3rd party applications and external data sources each implementation needs. As M-Files transforms how it works with AI, you will use Claude daily to accelerate discovery, analysis, and documentation, and you will help customers identify where automation and AI agents can deliver measurable value from their M-Files environment.
Responsibilities
Discovery and Analysis
Lead customer discovery: facilitate requirements workshops, stakeholder interviews, and process walkthroughs to understand business goals, current-state processes, pain points, content types, and success criteria
Help customers identify and clarify their needs: separate stated wants from underlying needs, ask probing questions, and surface unstated requirements, assumptions, constraints, and risks early
Assess the customer's existing environment, including IT infrastructure, authentication and security models, data sources, and 3rd party systems, to identify and validate M-Files integration points
Document requirements clearly and traceably (business requirements, current and future-state process maps, solution descriptions, UML diagrams), and validate them with business and technical stakeholders
Prioritize requirements with the customer, define acceptance criteria up front, and manage scope changes with Project Management
Use Claude daily to prepare for discovery sessions, synthesize notes and transcripts, draft requirement and design documentation, and identify gaps or conflicts, always applying your own judgment and review before anything reaches a customer
Identify where automation and AI agents can add value in the customer's workflows, and advise on governance, supervision, and data access considerations
Solution Design and Delivery
Serve as Subject Matter and Solution Expert in M-Files software and Systems Integration
Translate business requirements into a technical solution design to be implemented by the project consultants, serving as the technical design leader on multiple projects
Provide best-practice recommendations on design and customer solution sets
Coordinate with the consultants on the technical aspects of deployments, and work closely with M-Files Project Management on timelines, task planning, and delivery
Support all aspects of the deployment lifecycle, including solution design, development, deployment, migration, QA, UAT, and other consulting engagements
Oversee delivery validation against the agreed requirements and acceptance criteria, testing with real customer data where possible and reporting results candidly, so deployments meet and exceed customer expectations for quality and reliability
Produce technical documentation and handoff materials, and train customer technical staff where the engagement calls for it
Product and R&D Partnership
Recognize when a customer requirement goes beyond standard product capability or what can reasonably be built on the M-Files extensibility layer (vault applications, scripts, and APIs), and scope that gap clearly for R&D and Product Management rather than forcing a workaround
Coordinate change requests and product updates required for customer success with R&D and Product Management
Feed recurring requirements patterns observed across customers back to Product Management as structured input
Team and Practice Contribution
Mentor and lead more junior members of the consulting unit
Build and share reusable discovery templates, requirements checklists, solution patterns, and Claude prompts and workflows that raise the quality and speed of the whole team
Support pre-sales scoping and technical feasibility conversations as needed, and identify and escalate additional service and expansion opportunities that surface during engagements
Coordinate scope boundaries with Implementation, Managed, and Expert Services on accounts where more than one team is active
Requirements
Minimum Qualifications
5 to 8 years of corporate services consulting experience, from a management consulting firm, boutique consulting firm, or a software firm with a services practice
Bachelor's degree in Computer Science or related field; Master's degree in a relevant field preferred but not required
Proven requirements gathering experience in a customer-facing consulting environment: facilitating workshops and interviews, eliciting and clarifying needs, and translating them into documented requirements and solution designs
Hands-on experience using Claude (for example Claude.ai, Claude Cowork, or Claude Code) in your daily work, such as research, analysis, drafting, and summarization, with the judgment to verify AI output and protect customer data
Working knowledge of AI agent and automation concepts as applied to enterprise data, including governance, supervision, and responsible use
Experience working with document/content management systems
Excellent verbal and written communication skills, with a proven ability to explain ideas to both business and technical audiences
Strong leadership and interpersonal skills, with the ability to listen to customers and translate their needs into specific actions and solutions
Experience creating technical documentation (solution descriptions, requirements documents, UML diagrams, etc.)
Knowledge of solution architecture and cross-application communication and integration methodologies
Experience in all lifecycle phases of enterprise IT solutions (specification, planning, design, development, delivery, rollout, training, and operations), including managing project timelines and scope
Ability to drive projects to completion and manage obstacles; excellent organizational skills and experience supporting multiple concurrent customer engagements
Solution-driven approach with strong problem-solving skills; self-confident and able to engage and manage customer engagements effectively
Highly motivated self-starter with a strong desire to learn new methods and technologies, able to thrive in a fast-paced, deadline-driven environment
Willingness to travel (up to 25%)
Preferred Qualifications
Experience using Claude Projects, skills, connectors, or MCP integrations to build repeatable workflows for consulting or delivery work
Experience with M-Files or a comparable enterprise content management platform, including building on its extensibility layer (vault applications, scripting, APIs)
Experience with business process analysis or business analysis methods and certifications (e.g., CBAP)
Knowledge of cloud-based technologies, including Azure
Exposure to data governance or information security concepts, p

Work arrangement
Yes