Patient Education Program Coordinator - Patient & Family Resource Center

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Job Title:Patient Education Program Coordinator - Patient & Family Resource Center
Department:James | Patient Education
Scope of Position
The Patient Education Program Coordinator- Patient and Family Resource Center (PFRC) in the Arthur G. James Cancer Hospital and Richard G. Solove Research Institute reports to the Associate Director, Patient Education. The person in this position will be responsible for the initiation, planning, execution, and evaluation of consumer health education programs and projects for both ambulatory and inpatient areas. The program coordinator is responsible for the overall operation of the PFRC and coordination of the programing and supportive services offered through the center.
This position requires a bachelors degree in nursing, health education, public health, library services, or a related field; master’s degree preferred. Experience in a clinical setting is preferred. Candidates should have experience in patient care, educational program development, progressive leadership, and collaboration with multidisciplinary health care teams. Knowledge of adult learning principles, plain language, health literacy, and project management is required. The successful candidate will demonstrate strong leadership, customer service, communication, relationship-building, and conflict-resolution skills, along with the ability to create a welcoming environment for patients and caregivers from diverse backgrounds.
Position Summary
The Patient Education Program Coordinator – Patient and Family Resource Center (PFRC) plans, organizes, implements, and evaluates education programs and learning activities that help patients and families become informed, active participants in their care. Located on the ground floor of The James Cancer Hospital and Solove Research Institute, the PFRC provides support services for patients and caregivers, including health-related materials, supportive and community resources, computer access, respite spaces, and programming for those receiving care at The James.
The Patient Education Program Coordinator directs and coordinates projects while balancing scope, timelines, costs, risks, quality, benefits, and stakeholder expectations. This role oversees key areas of patient, family, and caregiver education related to cancer treatment, prevention, screening, follow-up care, long-term survivorship, and other health needs. The position requires broad knowledge of clinical care, particularly oncology, as well as health education, adult learning principles, and project management. The program coordinator also serves as a consultant and resource for patients, caregivers, nursing staff, and other James team members, and must understand and follow all regulations and standards related to patient education in a hospital setting.
This position manages daily PFRC operations and provides cancer-related resource and support consultation. The program coordinator monitors and supports existing programs, develops new program content, and oversees implementation and evaluation of all center services. The role also coordinates the activities of volunteers and any staff assigned to the PFRC.
The Patient Education Program coordinator must demonstrate strong leadership, interpersonal, and organizational skills; collaborate effectively with multidisciplinary teams; and work independently when needed. The role requires a relationship-based approach and a strong commitment to meeting the needs of patients, caregivers, and clinical teams.
MINIMUM REQUIRED QUALIFICATIONS
Bachelor's Degree in Health Education or other related health field or equivalent combination of education and experience. 4 years of relevant experience required. 4-8 years of relevant experience preferred.
Additional Information:
Location:James Cancer Hospital (0375)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
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