MSP Implementation Manager

MSP Implementation Manager
Req number:
R8726
Employment type:
Full time
Worksite flexibility:
RemoteWho we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated MSP Implementation Manager ready to take us to the next level! If you have experience leading the implementation of client programs from initial discovery through launch and are looking for your next career move, apply now!
Job Description
As an MSP Implementation Manager at CAI, you will lead the implementation of client programs from initial discovery through launch and transition to ongoing operations. You will work directly with clients to understand their objectives and requirements, develop and manage implementation plans, and coordinate cross-functional teams, serving as the central point of coordination that keeps each implementation aligned with client expectations, established standards, timelines, and business objectives. The ideal candidate is an experienced implementation professional who is highly organized, client-focused, and comfortable leading complex initiatives across multiple stakeholders. Experience with MSP programs is required; experience with Pixid Pro VMS (formerly Vector) and in public-sector environments is a plus. This position will be full-time and remote.
What You’ll Do
Client Discovery & Implementation Planning
Lead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerations
Translate client requirements into clear implementation plans, timelines, milestones, and deliverables
Establish project structure, stakeholder responsibilities, communication cadence, and key milestones
Align implementation activities with established standards and client-specific requirements
Identify dependencies and potential challenges early and incorporate them into implementation planning
Implementation Management
Lead assigned implementations from initiation through launch and transition to ongoing operations
Coordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forward
Manage project plans, milestones, deliverables, actions, and dependencies
Facilitate meetings and working sessions and ensure follow-up actions are completed
Monitor progress against established timelines and proactively address barriers to execution
Maintain alignment between client expectations, implementation requirements, and project objectives
Risk & Issue Management
Identify and manage risks, issues, dependencies, and decisions throughout the implementation
Develop appropriate actions to address challenges and drive resolution with responsible stakeholders
Escalate matters requiring leadership attention or decisions
Maintain clear visibility into implementation status and emerging concerns
Launch & Transition
Coordinate activities required to prepare the client and internal teams for program launch
Monitor outstanding items and drive completion of key launch activities
Support successful transition from implementation into ongoing program operations
Capture lessons learned and identify opportunities to improve future implementations
Client & Cross-Functional Collaboration
Establish strong working relationships with client stakeholders and internal teams, serving as a trusted implementation partner throughout the engagement
Partner with Account Management, Operations, Technology, Product, Finance, and other functional teams as needed
Communicate project status, risks, decisions, and priorities clearly to stakeholders at varying levels
Facilitate alignment across stakeholders and drive timely decisions and action
What You'll Need
Required:
Bachelor's degree in Business, Operations, Project Management, or a related field
4+ years of experience in implementation management, project management, program management, consulting, or a related discipline
Demonstrated experience leading complex, multi-stakeholder client implementations from discovery through launch
Experience with MSP programs
Strong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholders
Demonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverables
Strong client-facing, communication, presentation, facilitation, and relationship management skills
Experience managing project risks, issues, dependencies, and competing priorities
Ability to understand complex business requirements and translate them into actionable implementation activities
Proficiency with Microsoft Project (MPP) and experience developing and maintaining detailed implementation project plans
Strong proficiency with Microsoft Office, AI tools, and other business productivity tools
Ability to operate effectively in a fast-paced environment with a high degree of ownership and accountability
Preferred:
Experience with Pixid Pro VMS
Experience in professional services or workforce solutions environments
Experience working in a public-sector environment
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI