Veterinary Customer Service Representative

We're looking for a friendly, organized, and compassionate Veterinary Receptionist to be the welcoming face and helpful voice of our practice. You'll play a vital role in ensuring smooth daily operations while providing outstanding client service and support to our veterinary team.
About the Role:
As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.
Your responsibilities will include:
Greeting clients and patients warmly upon arrival
Maintaining a clean, organized, and welcoming front desk and lobby area
Triage client concerns and direct them appropriately
Answering phone calls and emails; routing inquiries as needed
Scheduling appointments efficiently to maintain daily flow
Checking clients in and out, processing payments, and reviewing invoices
Offering emotional support during sensitive or stressful situations
Supporting a positive client experience from start to finish
Who We’re Looking For:
At least 1 year of veterinary receptionist or animal care experience preferred
Compassionate, calm, and confident communicator
Detail-oriented and able to multitask in a fast-paced setting
Strong computer and organizational skills
Positive attitude, team player, and proactive problem-solver
Self-starter with a desire for continued learning and professional growth

Employment type
Full-time

Work arrangement
No