Representative, Guest Services

Job Location:
The Mills at Jersey Gardens
PRIMARY PURPOSE:
This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.
PRINCIPAL RESPONSIBILITIES:
The successful candidate’s responsibilities will include, but not be limited to:
Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
Delivers on all Simon Service initiatives and delivers excellent service to guests
Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
Maintains confidentiality and follows the code of ethics
MINIMUM QUALIFICATIONS:
A high school diploma or equivalent
1-2 years of customer service or sales background
The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
Must be at least 18 years of age
Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
Ability to effectively perform multiple tasks for up to 5 hours at a time
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays