Patient Access Representative

Location Address:
1455 Saint Francis Ave
Shakopee, MN 55379-3374

Date Posted:
October 12, 2026
Department:
16008943 RCM St Francis Patient Access
Shift:
Evening/Night (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
12
Union Contract:
SEIU-4-St Francis Service and Maintenance-SSF
Weekend Rotation:
Every Other
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
0.3 FTE (24 hours per two-week pay period)
3 Weeks of Full Time Monday- Friday Daytime Training required at start
8-hour evening/night shifts
3-1130p, and one additional scheduled 3-1130p or 11p-730a shift per pay period.
Every other weekend rotation
Intermediate experience with registration (2-5 years' experience) preferred
Job Description:
Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Principle Responsibilities
Greets and welcomes patient in person.
Collects demographic and insurance information.
Checks in or interviews patient to complete appropriate paperwork.
Directs patient to their appointment or procedure.
Documents any issues and resolutions in electronic medical record.
May assist in scheduling add-on appointments.
Verifies eligibility and benefits information for payers and interprets results.
Obtains cost information and explains information to patient if necessary.
Obtains signatures from patients as needed.
Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
May order supplies in designated work area.
Uses resources, tools and procedures to complete accounts in assigned work queues.
Assists patient in completion of request for information forms and submits to appropriate department.
May gather medical record information from all departments for collection and distribution.
May mentor new staff.
Other duties as assigned.
Required Qualifications
Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
2 to 5 years of revenue cycle experience
2 to 5 years of customer service experience
0 to 2 years of general office experience
0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook
Preferred Qualifications
High school diploma or GED
Physical Demands
Light Work:
Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently
Pay Range
Pay Range: $22.85 to $32.79 per hour
The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.
Benefit Summary
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.
Benefits include:
Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.