Site Services Supervisor

The Opportunity:
In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours
Location: Hillsboro, OR
Salary Range: 69,000 - 73,000 + 5% ICP Bonus
Benefits:
Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
Recognition: Celebrate your peers and earn points to redeem on gifts and products
What we’re looking for
Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
Experience: 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility
Documented experience leading operational improvement initiatives
Experience in a client-embedded services or regulated facility environment
Collaboration Tool: Microsoft Teams experience
Documented experience leading operational improvement initiatives
Experience in a client-embedded services or regulated facility environment
Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
Ability to analyze operational data and communicate findings to non-technical audiences
Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
Preferred
Advanced Excel, Power BI or Tableau experience
Formal Lean or Six Sigma Green Belt training
Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
Lean Six Sigma Green Belt
Experience in pharmaceutical, biotech, or regulated manufacturing client environments
Managing vendor relationships and coordinating third-party logistics
How you will thrive and create an impact
Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
In this role you will:
Site Operations Leadership
Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management
Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
Lead daily huddles and weekly operations reviews with the team and client contacts
Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
Coordinate cross-functional responses to high-priority or high-impact customer requests
Workflow Design & Continuous Improvement
Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
Design and pilot workflow changes within authority; document and institutionalize successful improvements
Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
Lead or participate in site-level continuous improvement projects using structured problem-solving methods
Partner with peer supervisors across the account to standardize effective practices
Track and report improvement outcomes on productivity, quality, and client satisfaction metrics
Operational Problem Solving & Analysis
Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes
Develop and implement practical solutions for operational issues within scope of authority
Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions
Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities
Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)
Performance Management & Talent Development
Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle