Chat Support Executive

Chat Support Executive
A retail chain running about forty stores in the south, building a chat support line alongside them
This retail chain has partnered with Flexiple, a managed marketplace that helps global companies build high-performing teams and GCCs in India, to build out a chat support line for online and in-store customers who message instead of calling. This is a chat-only seat, no voice queue, for customers reaching out about orders, exchanges, and store stock.
What the role covers
You would handle inbound chats from the retail chain's website and app, answering questions on order status, returns, exchanges, and store stock availability, and looping in a store or a supervisor when a query needs it. Expect to run several chats side by side during busy hours, especially around sales and festive periods.
Day to day
Answer inbound chat queries on orders, deliveries, returns, and stock
Run multiple live chats in parallel during peak hours without losing accuracy
Escalate exchange, refund, or complaint cases to the right store or supervisor
Log every conversation clearly enough for a colleague to pick up where you left off
Flag recurring issues back to the support lead
What you would bring
0 to 2 years of experience; freshers with good written English are welcome
Fast, accurate typing and comfort holding several conversations at once
Patience with repeat questions and a calm tone in a written complaint
Willingness to work store-adjacent shifts including weekends
Good to have
Any prior retail, e-commerce, or customer-facing experience
Familiarity with a helpdesk or live-chat tool
What you get
A genuine entry point into customer support with a recognisable retail operation
On-site placement out of Bengaluru or Chennai with a structured training period
Room to move into voice, social, or team-lead tracks as you grow
After you apply
Expect an HR screening, a short written and typing assessment, a conversation with the hiring manager, and a culture-fit chat. One application keeps you in the running for this role and any other matched opening later.

Work arrangement
Yes