Pharmacy Tech Liaison

Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027
Category:
Pharmacy
Shift:
Day
Department:
Pharmacy Specialty


Location: NSSC, 2500 W Utopia Rd, Phoenix
Hours: Full-Time Days, 8am-5pm
Prior-Authorization and Infusion Experience Preferred!
$5,000 Sign-on Bonus Available!


Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:


JOB SUMMARY
The pharmacy liaison acts as a single point-of-contact for patients, families, caregivers, and providers and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to medication therapy and quality therapy management from pharmacy enrollment through all phases of the plan. The pharmacy liaison will assist patients in navigating through issues associated with prior authorizations, benefits investigation, and the high financial costs of specialty medications, aiding patients in achieving optimal adherence to care plan.
ESSENTIAL FUNCTIONS
Initializing and leading ongoing work in patients’ medication therapy and ensuring that the patient/pharmacy engagement is appropriate and consistent with their preferences.
Ensuring that every patient who can benefit from HonorHealth Specialty Pharmacy’s services is identified and contact is made efficiently and effectively
Effectively explaining services and support that the pharmacy offers without impeding patient’s choice of pharmacy, and achieving patient participation
Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
Providing support in the fulfillment center
Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome.
Conducting outbound phone calls for patient support, adherence checks and refill reminders
Accepting inbound calls from patients
Designing and continuously improving pharmacy workflows to better deliver the specialty pharmacy experience to patients, caregivers, and providers
Operate in accordance with HonorHealth policies, all federal and state regulations as well as maintain compliance and adhere to standards set forth by the accrediting bodies
Educate HonorHealth's leadership and clinic staff on the pharmacy's role to gain their support and establish collaboration
EDUCATION
High School Diploma in or GED Required
EXPERIENCE
>10 months Pharmacy technician experience in a specialty pharmacy Required
1 year Formalized pharmacy technician training Preferred
2 years Experience in a specialty pharmacy or with specialty drugs Preferred
LICENSE AND CERTIFICATIONS
Certified Pharmacy Technician (CPhT) - Certification issued by the Arizona Board of Pharmacy Required
Pharmacy Technician Certification Board Medication History (PTCB) - Certificate Issued by the Pharmacy Technician Board (PTCB) Preferred


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