Road Assist Coordinator

Department:
Paragon Fleet Maintenance Group
Job Description:
THE ROLE: The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!!
If you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home.
JOB DESCRIPTION:
Key Responsibilities:
Receiving calls from inbound callers and attempting to diagnose issues over the phone
Delivering clear, effective communication to all parties
Routing drivers to authorized repair facilities as needed
Communicating service interruptions to Operations so that alternative delivery plan can be made
Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer
Processing and reconciling invoices for approval
Other duties as assigned
QUALIFICATIONS:
Minimum Qualifications:
Preference will be given to those with technical school certification
Some knowledge of commercial vehicle components and common reasons for failure preferred
Effective problem solving and decision-making skills
Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities
Absolute commitment to following up with all parties involved
High school diploma
Strong written and verbal communication skills required
Basic computer skills
Must be able to handle heavy volume of inbound calls and email correspondence
Customer Service Skills
Preferred Qualifications:
Diesel Mechanic experience
Trailer Mechanic experience
ThermoKing experience
SKILLS & ABILITIES:
Decision making
Communication
Safety compliance
Knowledge evaluation
Training and re-training
Incident investigation
Policy interpretation
Constructive feedback
Calm under pressure
Documentation
Federal & State Employment Law
Reporting
MS365
AS400
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit.
WORK EXPERIENCE:
4+ years of experience working in transportation, motor carrier experience
Workshift:
Education:
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.