IT Support Specialist E

These Core Values should align with your Personal Values:
Be Humble
Build and Maintain Relationships
Choose to be Positive and Resilient
Always, Learn, Do, and Improve
Own Safety
Commit to Quality
Focus on the Customer
Act as One BARD
Job Summary:
Reporting to the IT Director, you’ll work on-site in Dubuque, with frequent local travel to our ready-mix and aggregate plants across Eastern Iowa, Southwest Wisconsin, and Northwest Illinois. You’ll start on the frontline help desk, learning how BARD operates by helping the people who run it. You’ll fix what you can by phone, remote session, or in person and route the rest to the right teammate. Your ongoing challenge: solve today’s problems and automate away tomorrow’s repeat work, starting with self-service for the most common tickets.
Job Description:
Title: IT Analyst
Location: Dubuque, IA – Office
Status: Full-Time
Reports to: IT Director
Who We Are
At BARD Materials, we transform materials responsibly to build better lives, communities, and country. We’re a values-driven, family-owned company that leads with integrity, innovation, and a people-first mindset. As a trusted provider of ready-mix concrete and aggregates, our success comes from our commitment to strong relationships, operational excellence, and delivering quality products with purpose.
Our small, senior IT team builds its own applications and puts AI tools in the hands of people across the company, and we plan to do more of both. We’re hiring an IT Analyst to keep technology running, help people adopt new tools, and grow into the data and application work behind them.
The Job
Reporting to the IT Director, you’ll work on-site in Dubuque, with frequent local travel to our ready-mix and aggregate plants across Eastern Iowa, Southwest Wisconsin, and Northwest Illinois. You’ll start on the frontline help desk, learning how BARD operates by helping the people who run it. You’ll fix what you can by phone, remote session, or in person and route the rest to the right teammate. Your ongoing challenge: solve today’s problems and automate away tomorrow’s repeat work, starting with self-service for the most common tickets.
What you’ll do
Own the help desk in Jira: answer the help desk line, triage and assign tickets, and keep the queue moving.
Support Windows, Microsoft 365, Teams Phone, printers, scanners, mobile devices, and business applications.
Triage truck tablet issues, fix the basics remotely, and route most in-cab work to our field technician.
Build, deploy, and hand off computers with our Intune and PDQ tooling, and enroll and replace truck tablets through MDM software.
Run account onboarding and offboarding, keep office technology stocked, and keep hardware inventory accurate.
Document fixes in ticket notes and help articles, spot recurring problems, and build and own the automations that eliminate them.
Join the IT after-hours on-call rotation after training.
How the role grows
Your responsibilities and pay may grow as you demonstrate new skills, rather than on a fixed timeline. Training employees on our AI tools and in-house applications and helping departments adopt them will be a key early focus as your role expands beyond the help desk. Over time, you may also support data and applications alongside our Business Intelligence Engineer.
Our core values
Experience matters, but we hire just as much for values fit, motivation, and the ability to learn. We look for people whose personal values align with ours:
Be Humble
Build and Maintain Relationships
Choose to be Positive and Resilient
Always Learn, Do, and Improve
Own Safety
Commit to Quality
Focus on the Customer
Act as One BARD
Who you are
You take initiative, stay organized, and follow through. You want to understand the problem behind a request, and inefficiency bothers you enough to fix the process, not just the symptom. You enjoy helping people and explain technology plainly. You take pushback without taking it personally, and you can hold the line on a good decision while staying kind. You want to grow into more technical work and are willing to earn it by being excellent at the basics first, then automating many of those basics away.
EDUCATION and/or EXPERIENCE
What you bring
2+ years of hands-on IT or technical support experience, or an associate degree in IT, Computer Science, or a related field.
Solid working knowledge of Windows and Microsoft 365.
A valid driver’s license.
Experience with IT management tools (Jira, Intune, or PDQ), data analysis or scripting (SQL, Power BI, or Python), AI coding agents, or employee training is preferred.
Ability to create accountability and to lead by example.
You’re as good with people as you are with the tech work. You build relationships, collaborate well, and make decisions that keep things moving forward
Competitive Benefits
We offer a competitive benefits package including Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Flex Spending Plan, Health Reimbursement Accounts, 401(k), Profit Sharing, Wellness, Vacation, Holidays, Sick Pay, and an Employee Assistance Program.
BARD Materials provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.