Delivery Consultant

Company Description Spinny is a new-age end-to-end used car platform in India, focused on creating trust and simplicity in every transaction. The company operates a full-stack business model to deliver value, transparency, and a seamless experience for customers purchasing pre-owned vehicles. Spinny offers thoroughly inspected cars that undergo a 200-point quality check and provides a 5-day, no-questions-asked money-back guarantee. Customers can browse and shortlist cars online and visit physical hubs for no-obligation test drives, supported by fair pricing and guided decision-making. Spinny is rapidly expanding across major Indian cities and is committed to using technology to build one of the most loved and trustworthy automotive brands in the country.
Role Description This is a full-time, on-site Delivery Consultant role based in NCR/Noida. The Delivery Consultant will coordinate end-to-end delivery of purchased vehicles, ensuring a smooth, transparent, and timely experience for customers. Responsibilities include confirming order details, scheduling deliveries, conducting final vehicle checks, and walking customers through documentation and post-sale policies. The role involves regular interaction with customers to address queries, explain features, and provide guidance on next steps, as well as collaboration with operations, sales, and hub teams to resolve issues quickly. The Delivery Consultant will also capture customer feedback, support continuous process improvement, and uphold Spinny’s quality and service standards in every handover.
Qualifications
Strong Communication skills, including clear verbal interaction and professional customer-facing behavior.
Consulting and Training skills to guide customers through decisions, explain processes, and educate on vehicle features and policies.
Analytical Skills to interpret delivery metrics, identify bottlenecks, and support data-driven improvements.
Recruiting exposure or experience in coordinating with internal teams and supporting staffing or onboarding activities is an advantage.
Prior experience in automotive, retail, logistics, or customer service roles preferred.
Ability to work in a fast-paced on-site environment, with strong ownership and attention to detail.
Comfort with basic digital tools and mobile applications used for scheduling, documentation, and status tracking.
Minimum of a bachelor’s degree or equivalent practical experience in a relevant field.

Work arrangement
No