CBE Onboarding & Admissions Specialist

Job Title
CBE Onboarding & Admissions Specialist
Agency
East Texas A&M University
Department
College of Innovation and Design
Proposed Minimum Salary
Commensurate
Job Location
Dallas, Texas
Job Type
Staff
Job Description
INSTRUCTIONS TO APPLICANT:
During the application process the “My Experience” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents.
Use the Upload button to add each document.
You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
Incomplete or improperly submitted applications may be excluded from consideration.
Please do not withdraw your application in an attempt to upload a missing document, instead please email HR for help.
Please provide the following documents:
Cover Letter
Resume/CV
Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer).
If transcripts are from an international institution, it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator.
If you need assistance, please contact us at HR.Hiring@tamuc.edu
A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.
In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.
SUMMARY:
The College of Innovation and Design (CID/CBE) Onboarding & Admissions Specialist provides comprehensive, student-centered support from initial inquiry through first-term enrollment. The position assists prospective students with inquiries, evaluates and processes applications, makes admissions decisions in accordance with East Texas A&M University and CID/CBE policies and procedures, and guides admitted students through program selection, Orientation, and enrollment.
The Specialist serves as a subject matter resource for prospective and newly admitted students, providing individualized guidance and proactive follow-up throughout the onboarding process. The position analyzes transcripts, TSI information, and other admissions documentation; determines applicant eligibility and admission status based on established criteria; interprets university and CID/CBE requirements; connects students with appropriate university resources; and assists students in successfully enrolling in their first term.
This position requires a high level of customer service and attention to detail due to the extensive, wraparound support provided to CID students.
The position is a full-time, remote (online) position. Occasional travel to the East Texas A&M University main campus and/or the Dallas site may be required. The university will not reimburse mileage or travel time for required meetings. This position is partially grant funded through the next three years. Continued employment will be contingent on renewal of funding.
DUTIES & RESPONSIBILITIES:
Evaluate prospective student qualifications, academic history, and educational goals to determine appropriate guidance regarding enrollment pathways and program alignment.
Interpret and apply university, state, and CID/CBE admissions policies, procedures, and requirements when reviewing student records and assessing eligibility for admission and enrollment.
Review and analyze transcripts, transfer coursework, certifications, TSI information, military credit, and other academic credentials to determine applicability toward program requirements and recommend appropriate next steps.
Exercise independent judgment in making admissions-related determinations and recommending enrollment actions in accordance with established university and CID/CBE guidelines.
Consult with students regarding academic and enrollment options, explain the impact of various decisions, and provide guidance on achieving educational objectives.
Collaborate with academic advisors, faculty, and university stakeholders to resolve student issues, improve service delivery, and enhance student success initiatives.
Analyze individual student circumstances and coordinate with university offices to resolve complex enrollment, admissions, or student service issues.
Maintain confidentiality of sensitive student information and ensure compliance with applicable federal, state, system, and university regulations and policies.
Provide timely, professional, and accurate communication through telephone, email, virtual meetings, CRM/EAB systems, and other university platforms.
Serve as a resource and subject matter expert regarding CID/CBE academic programs, admissions requirements, transfer credit evaluation, enrollment procedures, and related university policies.
Perform other duties as assigned.
MINIMUM REQUIREMENTS:
Education: Bachelor's degree or equivalent combination of education and experience.
Experience / Knowledge / Skills: Three years of related experience in student services, customer service, higher education, admissions, advising, enrollment, records, or a related field. Knowledge of word processing, spreadsheet, database, and related computer applications. Strong attention to detail and accuracy. Strong organizational, problem-solving, and customer service skills.
Ability to:
Ability to review and interpret data and make decisions based on established guidelines.
Ability to manage multiple priorities and meet deadlines.
Ability to work independently and collaboratively as part of a team.
Ability to communicate effectively with various populations in person, by telephone, email, and virtually.
Ability to handle sensitive information and maintain confidentiality.
Ability to perform detailed and repetitive data entry accurately.
Licensing/Professional Certifications: None
Physical Requirements: None
Other Requirements: May occasionally require work outside normal business hours and on weekends. Occasional travel to the East Texas A&M University main campus and/or Dallas site may be required.
PREFERRED EDUCATION / SKILLS/ EXPERIENCE:
Experience working in higher education.
Experience with admissions, recruitment, enrollment, academic advising, student records, or student success.
Experience working with student information systems, CRM systems, advising platforms, or enrollment databases.
Knowledge of higher education policies, procedures, and academic processes.
Knowledge of recruitment, enrollment, and student success strategies.
Experience interpreting academic records, transcripts, degree requirements, or student data.
Experience with data entry, reporting, and data analysis.
Customer service training or certificat