Delivery Assurance Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Our National Consulting Operations team is expanding and seeking to add a Delivery Assurance Manager. The Delivery Assurance team assists clients with project delivery. Successful project delivery requires adherence to proper project management techniques and assessing overall solution health. The Delivery Assurance team assists project teams with identifying potential delivery risks and defining mitigating strategies. The Delivery Assurance Manager will have a broad consulting and delivery background, along with the ability and desire to coach and mentor others.
Responsibilities:
Provide independent and objective project oversight
Ask the right questions to recognize and guide early detection and response to project risks and issues to minimize project delivery problems
Conduct monthly project review meetings with Project Managers (PM’s) and Engagement Leaders and update the DA Dashboard
Guide project teams and ensure the PM’s and Architects understand project status (including financials) and solution health and readiness
Conduct targeted project reviews as needed for complex and/or troubled programs and projects including meeting with the Client as required to gather their input and provide readouts on project status and solution health and readiness
Offer knowledge and expertise to help teams develop and improve skills and apply best practices
Enhance delivery performance to deliver improved results
Offer advice and guidance to Project Teams, RSM Management and Client Teams
Build trust and collaboration
Facilitate difficult conversation and management intervention
Deal confidently with complex business and technical problems
Anticipate problems and provide solutions for both the client and RSM teams
Review SOW’s, weekly status reports and project execution metrics, project plans, key milestones, financials (i.e. Walk through Actuals, ETC, EAC, Variance), and assess project status using standard metrics
Assist with architecting and building out processes and leveraging newer digital technologies to continually improve the DA function
Required Qualifications:
Bachelor's degree in management information systems, computer science or accounting
7-10 of related work experience as a Program or Project Manager on complex engagements
Experience leading at least one complex project, ideally 9+ months in length
Broad IT expertise and/or business led digital transformation experience including working knowledge of financial and ERP systems, technology infrastructure trends, governance/management and internal controls
Strong communication, presentation, project management, and business development skills
Strong writing, research and analytical skills
Strong self-motivation with the ability to work in a dynamic, time-sensitive environment with varying deliverables and changing requirements
Demonstrate a strong sense of leadership
Deal confidently with complex business and technical problems
Results oriented, “hands on,” action oriented
Highly respected leader of teams
Encourage others to strive for continuous improvement
Ability to confidently deal with complex business and technical problems
Rapidly establish credibility at all levels within RSM
Possess the highest level or professional and personal honesty and integrity
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $107,000 - $214,500
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.