Senior Operational Risk Management Manager Financial Services

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Operational Risk Management Senior Manager is responsible for executing key components of the Company’s Operational Risk Management framework and providing independent risk oversight and credible challenge to the First Line of Defense. The role works directly with business and support areas to identify and assess operational risks, evaluate the effectiveness of controls, identify emerging issues and control gaps, and drive appropriate risk mitigation and remediation.
What you will do:
Provides operational risk guidance and credible independent challenge to the First Line of Defense on operational risk matters, including incidents, errors, business initiatives, processes, controls, and policies and procedures.
Leads operational risk assessments and analyzes complex processes, risk information, and data to identify inherent and residual risks, evaluate control effectiveness, identify control gaps, and recommend appropriate risk mitigation or control enhancements.
Identifies emerging issues and trends through analysis of key risk indicators, risk events, assessments, horizon scans, and other relevant risk information and recommends appropriate actions.
Drives issue resolution stemming from operational process breakpoints, including root cause analysis and development of appropriate remediation and control enhancements.
Works with business and support areas to develop corrective action plans that adequately address identified risks and monitors significant actions through implementation.
Reviews business and process initiatives to assess operational risk and ensure appropriate control requirements are considered and incorporated.
Supports the preparation and communication of Operational Risk Management reporting and risk perspectives for Senior Management and appropriate risk committees.
What you will bring:
Bachelor’s Degree or equivalent experience.
Minimum 10 years of experience in Enterprise Risk Management, Operational Risk Management, Internal Audit, or a similar risk and control function.
Strong analytical, communication, and organizational skills.
Strong executive presence.
Excellent cross-functional collaboration and relationship-building skills.
Ability to independently analyze complex processes, risks, and controls and exercise sound risk judgment.
Execution-oriented and results-driven.
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$114,000.00 - $165,300.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer • Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
10-30-2026
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