Field Service Technician

About Us
Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.
Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.
Job Description:
Position Basics
Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,
Multiple Service Positions Available across all areas of Chicago and surrounding suburbs
Rates range from $20-$26/hour, dependent on related work experience & proficiency
Will train inexperienced candidates
Hiring for Thursday- Monday 8:30am-5pm
Shift starts from home
Company-supplied vehicle + fuel card
Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards
Qualifications
Great Customer Service
High school diploma or equivalent
Terminal Handler's License - costs covered by company
Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
Ability to communicate effectively & follow written or verbal instruction
Strong organizational, problem-solving, analytical skills
Computer literacy helpful but not required
Valid driver’s license
Minimum of 21 years of age
Frequently required to lift/push weights up to 50 pounds
Summary
The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.
Duties and Responsibilities
Respond to and troubleshoot service calls for equipment repairs in a timely manner
Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
Provide exemplary customer service
Manage inventory to ensure parts are available when repairs are needed
Complete all necessary documentation for device entry and logs
Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
#AEGaming
Base Pay Range:
$20.00 - $26.00
This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.
Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.
Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.