Learning and Development Manager

Learning and Development Manager
A hotel group running a dozen mid-market properties, hiring a Learning and Development Manager to standardise training across all of them
Location: Remote (India)
Why this role exists
Each of this hotel group's twelve properties currently runs its own training in its own way, which means service quality varies more than the group would like across locations. The group has partnered with Flexiple to bring in a Learning and Development Manager who can build one consistent training approach and roll it out property by property.
What the role covers
Design a standard onboarding and service-training curriculum for front-office, food and beverage, and housekeeping staff
Build leadership-development programmes for property-level managers and supervisors
Travel to properties to run or oversee training rollouts and gather feedback
Track training completion and service-quality metrics across all twelve properties
Manage relationships with external trainers and hospitality-training vendors
Own the annual learning calendar and budget for the group
What we expect you to bring
5 to 10 years in learning and development, ideally within hospitality or a similarly service-heavy industry
Experience designing training that works consistently across multiple locations
Comfort with regular travel to properties across cities
Strong facilitation skills for both frontline staff and property managers
Useful extras
Prior experience with a hotel chain or hospitality-training certification body
Familiarity with mystery-guest or service-audit programmes tied to training outcomes
A postgraduate qualification in HR or hospitality management
Why take this on
The chance to build one training standard for an entire hotel group from scratch
Regular exposure to property-level operations rather than a head-office-only view
Direct influence over guest-facing service quality across twelve locations
One application considered for this and other matched roles Flexiple is recruiting for
Selection process
HR Screening, a curriculum-design Assignment, a Hiring Manager Round, and a Leadership Round with group HR and operations leadership.

Work arrangement
Yes