Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP SuccessFactors People Analytics
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist junior team members by sharing knowledge and providing guidance on complex issues.
Continuously monitor system performance and proactively identify potential areas of improvement.
Professional & Technical Skills:
Must To Have Skills: Proficiency in SAP SuccessFactors People Analytics.
Strong analytical skills to diagnose and resolve software issues efficiently.
Experience with data analysis and reporting within enterprise software environments.
Ability to work with multiple stakeholders to gather requirements and deliver solutions.
Familiarity with system monitoring tools and incident management processes.
Excellent problem-solving skills and attention to detail.
Additional Information:
The candidate should have minimum 3 years of experience in SAP SuccessFactors People Analytics.
This position is based at our Bengaluru office.
A 15 years full time education is required.

Work arrangement
No