Student-Crisis Counselor

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
Southern New Hampshire University is seeking a student employee to fill the role of Crisis Counselor for the Crisis Text Line organization. As a Volunteer Crisis Counselor, you will work closely with Crisis Counselor Supervisors to provide de-escalation to people in crisis via a text-based service. You will provide empathy and compassion while collaborating with your Crisis Counselor Supervisor on any necessary external intervention. You will provide high-quality service supporting our texters while adhering to training and clinical policies and procedures.
Want to learn more about Crisis Text Line? Visit their page: https://www.crisistextline.org/become-a-volunteer/
Job Responsibilities:
Participate in suicide and crisis intervention training
De-escalate individuals in crisis by using best practices in the field of suicidology, as well as empathy and good contact techniques
Connect individuals in crisis to appropriate resources
Maintain appropriate levels of boundaries and confidentiality/privacy with individuals in crisis
Minimum Qualifications:
Enrollment in the following degree programs: Psychology, Sociology, Human Services. General Studies with a concentration in these areas
Current enrollment in classes as part of a SNHU degree program
Work study as part of the financial aid package
18 years of age​
Must complete and pass a background check
Must have your own laptop/desktop computer with reliable internet
Learning Outcomes:
Develop Communication skills through professional interactions with staff and clients.
Build Professionalism through reliability, accountability, and workplace etiquette.
Improve Critical Thinking by solving problems and making informed decisions in daily tasks.
Increase Career & Self-Development through workplace experience and professional growth.
Develop Equity & Inclusion awareness by interacting respectfully with diverse populations.
Work Schedule
Mon-Sun, flexible scheduling. Students will be paid for training time as well as time actively engaged with texters. Please note that hours are not guarenteed as it is based on the volume of clients.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.
Compensation
The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.