Senior Analyst, Business Systems

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients’ lives. In the role of Business Systems Lead you will tackle complex challenges as you develop and diversify your professional experiences while helping others grow and develop their skills.
The Senior Analyst, Business Systems bridges Clinical Development Operations business stakeholders and AI-enabled technology teams. This role focuses on understanding how clinical development work gets done, eliciting business knowledge from SMEs and functional leaders through interviews and workshops, documenting requirements, mapping current and future processes, structuring information, and developing solutions to business needs into scalable AI-enabled capabilities. They will also contribute knowledge to the design, development, testing, maintenance, and enhancement of business applications, providing specialized technical or business knowledge to system projects. The position will be instrumental in the development, identification and implementation of system modifications, automation, and AI enabled workstreams that will drive productivity within the business.
Why Business Technology Solutions: For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we are ready for you.
Responsibilities:
Partner with business and technology stakeholders to analyze processes, define requirements, and shape technology and AI-enabled solutions that support Clinical Development Operations objectives.
Lead discovery, process optimization, and future-state design efforts, translating business needs into scalable workflows, information models, system enhancements, and operational improvements.
Evaluate and recommend technology, automation, and AI-enabled capabilities that improve efficiency, enhance business processes, and deliver measurable business value while maintaining appropriate governance and oversight.
Drive solution delivery through change management, testing, release readiness, documentation, training, and stakeholder engagement while ensuring quality, compliance, and business value realization.
Provide strategic oversight of system performance, enhancement roadmaps, risks, dependencies, and opportunities for automation and AI adoption across the clinical technology portfolio.
Bachelor’s Degree in Information Systems or related field with 5 years of experience; OR Master's Degree with 4 years of experience.
Business systems analysis, process improvement, requirements gathering, or business architecture experience.
Experience working with R&D, document automation, or AI-enabled business process environments.
Familiarity with Microsoft 365, Excel, SharePoint/Teams, Jira, ServiceNow, UAT tracking, release readiness, and backlog management.
Exposure to generative AI, prompt workflows, knowledge management, AI evaluation, or AI/automation design.
Excellent interpersonal skills and well-developed verbal and written communication skills.
Must be able to effectively lead and facilitate meetings with customers and technical team members.
Must be deliverables focused and detail oriented.
Must exhibit exceptional teamwork skills.

Employment type
Full-time

Work arrangement
Hybrid