Senior Data Center Facilities Technician

Supervises ongoing critical environment maintenance and repair for all service lines with major impact on achieving pre-defined service level agreements (SLAs). Oversees medium-level impact projects and coordinates with relevant stakeholders. Manages incidents that impact Data Center infrastructure services and drives proactive and timely resolution of such incidents. Ensures alignment of own work with safe working practices. Oversees on-site data centers operations in relation to the engineering infrastructure, identifying risks and gaps and troubleshooting as required. Follows and adapts policies and procedures. Participates in training programs for newer members of the team. Minimum Job Qualifications
Education and/or Experience:
5 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
High School Diploma, or equivalent AND 4 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
Completion of a trade school AND 4 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
Completion of an apprenticeship AND 3 years of experience in operating data center critical infrastructure, critical facility operations, or related field.
Job Skills:
Same skills as prior level
Preferred Job Qualifications
Education and/or Experience:
6 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
High School Diploma, or equivalent AND 5 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
Completion of a trade school AND 5 years of experience in operating data center critical infrastructure, critical facility operations, or related field
OR
Completion of an apprenticeship AND 4 years of experience in operating data center critical infrastructure, critical facility operations, or related field.
Budget Experience:
2 years of experience working with operating budgets and/or project financials.
Co-location vendor management:
3 year of experience working with operation and maintenance of building systems, uninterruptible power supply generators, cooling, building automation, and fire and life safety systems.
Certification:
Journeyman/master electrician certification, refrigeration license, or relevant building or construction certification.
Key Responsibilities
Critical Environment Maintenance Support:
-Completes ongoing Data Center critical infrastructure maintenance and repair for all service lines with major impact on achieving pre-defined service level agreements (SLAs) to ensure service uptime is maintained to the highest standards and that faults are dealt with promptly.
-Employs advanced operating knowledge of engineering systems to address complex issues, engaging in standard diagnostics and repairs, escalating blockers or obstacles only when necessary.
-Applies enhanced knowledge of Oracle processes, procedures, and industry standards to resolve challenging issues.
-Identifies and shares opportunities for system-level enhancements and proposes moderate changes to improve team effectiveness.
-Networks outside of the team while participating in evaluating the suitability of components, processes, or action plans.
-Oversees medium level impact projects and coordinates with relevant stakeholders.
Incident Management and Operation Improvement:
-Manages incidents that impact the critical infrastructure and drives proactive and timely resolution of such incidents.
-Communicates status of incident to all relevant stakeholders, escalating when needed.
-Collaborates with design, construction, commissioning, facility engineering, and data center operations teams to integrate the new engineering design systems into existing data centers.
-Directs operational optimization and efficiency improvement initiatives by influencing decisions through networking and strategic insight.
-Ensures alignment of own work with safe working practices and proposes moderate changes to enhance safety standards.
-Leads cross-functional post-incident reviews for data center by conducting root cause analyses, synthesizing lessons learned, and driving execution of Corrective and Preventive Action Plans (CAPAs) to mitigate recurrence and strengthen system resilience at scale.
-Prepares and follows established em