Inside Sales Representative

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.
Compensation
The compensation target for this role is: $16.00 - $19.00
Job Summary
The Inside Sales Representative is a pivotal role, responsible for driving sales and ensuring an exceptional customer experience. Reporting to the Inside Sales Team Leader, the Inside Sales Representative provides a consultative sales approach on inbound and outbound sales channels. Achieving and maintaining key performance metrics, applying our Sales Methodology, and engaging in emotional storytelling, the Inside Sales Representative contributes significantly to the organization's success.
Job Description
Essential Duties & Responsibilities:
Drive incremental sales through inbound (and some outbound) channels.
Engage with customer inquiries via phone, chat, and other communication channels.
Build excitement and brand value by applying our Sales Methodology framework.
Ability to walk customers up the buying ladder and provide an optimal Purple experience.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable sales KPI’s (Sales/Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates).
Maintains acceptable schedule adherence and productivity levels.
Meet all other individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.
Required Skills, Education, Experience:
High School Diploma or GED (some college preferred)
One to two years of sales experience (Contact Center experience a plus)
Experience with sales CRM’s, order processing systems, and customer engagement tools.
Knowledge of mattress/sleep products industry helpful
Top-notch sales skills with familiarity in various sales methodologies
Strong work ethic and mental fortitude
Ability to thrive in a fast-paced, high-energy, competitive environment
Excellent verbal and written communication skills
Superior computer literacy, typing, and multi-tasking skills
Remote work experience helpful
Physical Requirements
Physical activities may occasionally include:
Remaining in stationary position, often standing, or sitting for prolonged periods of time.
Adjusting or moving objects up to 15 pounds in all directions.
Physical activities may constantly include:
Communicating with others to exchange information.
Repetitive motions that may include the wrists, hands and/or fingers.
Assessing the accuracy, neatness and thoroughness of work assigned.
Environmental Conditions may occasionally include:
Noisy open office environment
Work Hours (Good Faith Estimate):
This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.
BENEFITS AND PERKS
Medical, Dental, Vision
401(k) Match
Paid Time Off
Earn a Mattress
Purple Swag
Amazing Purple Products
WHY WORK AT PURPLE?
Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.
Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.