System Support Specialist

Job Description:
ROLE PURPOSE/ POSITION SUMMARY
The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant and office personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT team on special department projects as required.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
ERP/MRP system support and plant personnel training Understand ERP/MRP system functions
Train floor personnel to properly use system to ensure data integrity
Assess and resolve manufacturing floor issues and implement solutions to prevent reoccurrence
Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting
Maintenance management system administration
Quality and Training management system administration
Production workstation support and administration
Network hardware support and administration
Provide assistance in the use of workstation hardware and software for company employees
Assist with setup and configuration of workstation computers, peripherals
Assist in development of IT asset management systems to track hardware, software, antivirus and security systems
Follow and help improve standard operating procedures pertaining to IT Systems, MRP system, maintenance system and Quality reporting systems
QUALIFICATIONS/ CAPABILITY PROFILE
Minimum Education
High School diploma or equivalent
Bachelor’s degree in Information Systems or related field - preferred
Minimum Experience
1-3 years’ experience with computers, software, hardware and IT support
Experience with administration of ERP/MRP systems
Minimum Knowledge/ Skills/ Abilities
Knowledge of the practices, principles, and techniques of computer operation; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and the management of information systems
Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems
Ability to operate information technology systems and to troubleshoot and repair equipment
Proficient use of computers and Microsoft Office: Word, Excel, and Outlook
Ability to work well with people over the phone and explain technical steps in non-technical terms
Attention to detail, and ability to prioritize, work as part of a team and meet deadlines.
Excellent customer service, interpersonal, verbal and written communication skills.
MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.