Change Manager

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
Here’s how you will make a difference in this role…
Reporting to the Thrive Transformation Manager, as the Change Manager you will play a key role in a high-performing program delivering impactful change in a phased approach.
You will accountable for the development and execution of a large transformational change strategy that delivers on program outcomes; in so doing you will contribute to creating an approach that focuses on leading the people side of change across internal and external stakeholders, ensuring alignment, minimising disruption, and embedding sustainable ways of working. You will navigate various complex interdependencies across the business, enabling coordinated delivery and maximising the overall impact and benefits of the transformation.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
Lead end-to-end change management across a large enterprise transformation program.
Strong capability to assess change impacts across processes, roles, and operating models, with a holistic view of interdependencies across business units and initiatives.
Develop and implement a comprehensive change management strategy aligned to the transformation objectives.
Develop stakeholder analysis (internal and external), communication and learning plans that support the execution of the change strategy.
Own delivery of the communications plan, ensuring messages are released on schedule, feedback loops are in place, and content is adapted as program milestones and risks evolve.
Ability to translate complex transformation initiatives into clear, compelling, and audience-specific messaging that drives understanding and adoption.
Deliver Change Impact Assessments, business readiness, and user adoption initiatives.
Drive organisational readiness, benefits realisation, and successful adoption of new systems, processes, and ways of working.
Work closely with internal colleagues on planning and implementation activities.
Partner with executives, senior business leaders, project managers, and delivery teams to build alignment and manage organisational impacts.
Facilitate engagement activities to ensure stakeholders are informed, prepared, and supportive of the change.
To be considered for this role you will have:
Proven experience managing complex interdependencies across multiple initiatives or programs.
Actively plan and co-ordinate stakeholders in the execution of change activities that support program delivery
Lead business engagement and actively manage / coordinate business readiness activities
Proven experience leading change management in large-scale transformation programs across complex, cross-functional initiatives
Experience managing change impacts across both internal and external stakeholder groups.
Exceptional communication and project management skills
Professional Change Management certification such as Prosci, ADKAR, Change Management Institute (CMI) or equivalent, and relevant tertiary qualification in Change Management, Business, Organisational Development or a related discipline preferred.
What we can offer you:
· Strong culture and the support of a values-based recognition program
· Novated leasing benefits and discounts
· 12 weeks paid parental leave
· Comprehensive learning and development opportunities to support your career growth
· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
· Exempt Employee Share Plan
· Volunteer leave & Career break
· MMS Rewards program
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
· We value the skills and attributes veterans can bring to our organisation.
· We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au