Front Office Opportunities | Avani Cypress Lakes Resort

We are excited to invite passionate hospitality professionals to join the Front Office team at Avani Cypress Lakes Resort, located in the heart of the Hunter Valley.
With multiple full-time, part-time and casual opportunities available, this is your chance to grow your career within a stunning resort environment that values exceptional guest service, teamwork, and professional development.
About the Roles
As part of our Front Office team, you will be the first point of contact for our guests, creating memorable experiences from arrival through to departure. Opportunities are available across Guest Service Agent and Front Office Supervisor positions.
Depending on your level of experience, responsibilities may include:
Delivering exceptional customer service and creating a welcoming guest experience
Managing guest check-ins, check-outs, reservations, and general enquiries
Handling guest requests and resolving concerns in a professional and timely manner
Processing payments and maintaining accurate guest records
Supporting the daily operation of the Front Office to ensure a seamless guest experience
Leading, coaching, and supporting the Front Office team to deliver service excellence (Front Office Supervisor positions)
Ensuring brand standards and operational procedures are consistently maintained
About You
Previous experience in a hotel, resort, or customer service environment (preferred)
Experience using a Property Management System (PMS) is highly regarded
Exceptional communication and interpersonal skills
A genuine passion for delivering outstanding guest experiences
Strong organisational skills with the ability to multitask in a fast-paced environment
Ability to work collaboratively within a team
Flexibility to work a rotating roster, including weekends, public holidays, and overnight shifts where applicable
For Front Office Supervisor roles, previous experience leading or supervising a Front Office team is preferred

Employment type
Casual

Work arrangement
No